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1. Financial Conduct Authority publishes first set of data under new complaints rules

   Press Releases Published: 26/04/2017 Last modified: 26/04/2017
   The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016.

2. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

3. Complaints data

   Data Published: 19/10/2023 Last modified: 03/11/2023
   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

4. Total number of complaints continues to fall

   Press Releases Published: 06/10/2016 Last modified: 06/10/2016
   Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of

5. Banking complaints up as total complaints fall by 7%

   Press Releases Published: 30/03/2015 Last modified: 07/02/2022
   Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014

6. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 13/06/2022
   Complaints data items: FAQs

7. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

   Press Releases Published: 25/09/2014 Last modified: 07/02/2022
   The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014.

8. About our data

   Last modified: 14/03/2024
   The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.

9. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

10. Overall complaints fall by 2.1% but banking and credit card complaints increase

    Press Releases Published: 30/09/2015 Last modified: 07/02/2022
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,138,209 new complaints between January and June 2015.