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Showing 11 to 20 of 1289 search results for publish complaints data.

  1. Financial Conduct Authority publishes first set of data under new complaints rules

    Press Releases Published: 26/04/2017 Last modified: 26/04/2017
    The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016.
  2. FCA publishes PPI complaints deadline final report

    Press Releases Published: 24/04/2020 Last modified: 01/05/2020
    The Financial Conduct Authority (FCA) has published its final report on the impact of the deadline for PPI complaints. The report highlights the outcome of the communications campaign which ran for two years.
  3. Regulation round-up October 2013

    Newsletters Published: 29/10/2013 Last modified: 13/06/2016
    Our data shows 2.9million complaints were made in the first half of 2013, compared to 3.4million consumer complaints reported by firms in the previous six months. ... 92% of the complaints reported in the first half of 2013 were closed in eight weeks,
  4. Banking complaints up as total complaints fall by 7%

    Press Releases Published: 30/03/2015 Last modified: 31/03/2015
    HSBC – 1,853. Bank of Scotland – 1,059. The FCA publishes complaints data received from firms every six months, alongside aggregated figures covering the whole industry. ... The FCA collates and publishes complaints data every six months, alongside
  5. Complaints data: January to June 2016

    News stories Published: 06/10/2016 Last modified: 10/10/2016
    We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products.
  6. Total number of complaints continues to fall

    Press Releases Published: 06/10/2016 Last modified: 06/10/2016
    Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of
  7. Measuring our performance

    About us How we operate Published: 19/04/2016 Last modified: 30/09/2020
    Find out how the FCA measures performance
  8. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  9. FCA performance scorecard - comparison metrics for personal current accounts

    Data Published: 09/01/2020 Last modified: 09/01/2020
    This performance scorecard highlights some of the information available on personal current accounts, and can help customers choose their provider.
  10. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.