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Handbook
Published: 28/05/2010
Last modified: 30/05/2013
On 27 May 2010, the FSA Board made changes to the Handbook which set the fees and levies for the FSA, FOS and CFEB for 2010/11 and implement substantial changes to FSA fees rules
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Speeches
Published: 18/07/2013
Last modified: 18/07/2013
Speech by FCA Chairman, John Griffith-Jones, at the Annual Public Meeting, London. This is the text of the speech as drafted, which may differ from the delivered version.
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Press Releases
Published: 30/03/2015
Last modified: 31/03/2015
The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014. Overall complaints decreased by 7% compared to the previous six months and by 12% from the same period last year. However, excluding payment...
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Speeches
Published: 17/10/2013
Last modified: 17/10/2013
Speech by Martin Wheatley, Chief Executive of the FCA, at the British Bankers’ Association Annual International Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
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Registers and systems
Published: 10/05/2016
Last modified: 08/06/2018
A: Firms should include any payments made to customers in relation to a complaint, whether upheld or not, or whether the complaint has been adjudicated by the Financial Ombudsman Service. ... For example, in relation to payment protection insurance, a
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Data
Published: 06/10/2016
These charts look at total number of complaints opened and total number excluding Payment Protection Insurance (PPI), complaints broken down by product type and the top five most complained about products or services in 2016 H1, percentage of total complaints opened by firm type, percentage of total complaints opened by cause, percentage of...
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Speeches
Published: 22/07/2014
Last modified: 05/08/2014
So we have overseen the payment of consumer redress in relation to Interest Rate Hedging Products of over £482m, in relation to payment protection insurance (PPI) of over £4.4bn and ... have agreed a redress package for up to 7 million consumers
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Guidance consultations
Published: 11/11/2011
Last modified: 11/07/2016
This guidance is likely to be of most relevance to Firms who provide or distribute short-term payment protection products (in particular short term income protection or debt freeze/debt waiver), or who are considering doing so.
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Newsletters
Published: 02/10/2013
Last modified: 28/10/2013
Information for all firms Positive Compliance - New dates added We have added further dates to our Positive Compliance seminars. The current programme explores specifically our expectations and common failings in the areas of Pension Switching and Income Drawdown and include interactive case studies. These sessions are an excellent opportunity to...
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Thematic reviews
Published: 29/08/2014
Last modified: 12/09/2014
Update on progress and looking ahead
