Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 12 to 21 of 1173 search results for ppi.

  1. TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress

    Thematic reviews Published: 25/09/2013 Last modified: 15/11/2016
    This thematic review sets out findings from our project looking at how some firms have handled payment protection insurance complaints. ... Thematic Review 13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’
  2. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 10/04/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013. This marks a fall of 15% compared to the 2,911,154 complaints reported in the previous six months. The top five complained about firms, in terms of the number of...
  3. Complaints data

    Data Published: 16/04/2020 Last modified: 16/04/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  4. CP15/39: Rules and guidance on payment protection insurance complaints

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    In this paper, we consult on proposed new rules and guidance for payment protection insurance (PPI) complaints. Why are we issuing this consultation paper? This Consultation Paper sets out, and asks for views on, our proposals for: a new rule that would set a deadline by which consumers would need to make their PPI complaints or else lose their...
  5. FSA and OFT publish guidance to firms designing new payment protection products

    Press Releases Published: 24/01/2013 Last modified: 10/04/2013
    The Financial Services Authority (FSA) and the Office of Fair Trading (OFT) have jointly published final guidance to help prevent the problems associated with Payment Protection Insurance (PPI) recurring in a new generation of products.
  6. Using payment service providers

    Know your rights Published: 28/02/2020 Last modified: 06/08/2020
    There are many ways to make payments. Some are made through your bank, while others happen through non-bank payment providers. It is important to be aware that the protections you have differ depending on the type of firm you are using. 
  7. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

    Press Releases Published: 25/09/2014 Last modified: 25/09/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014. Overall complaints decreased by 5% from the 2,493,729 complaints received in the previous six months. The top five most complained about firms, in terms of the number of...
  8. How to complain

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 16/04/2020
    Financial firms we regulate must have a procedure in place for resolving disputes with their customers and respond to you within set deadlines.
  9. General Insurance value measures

    Data Published: 30/01/2019 Last modified: 24/03/2020
    The FCA has launched the fourth General insurance value measures pilot.
  10. FSA - CP10/6 [pdf]

    Consultation papers Published: 09/03/2010 Last modified: 30/05/2013
    Consultation FSA - CP10/6 - The FSA's Consultation paper CP10/6 is entitled 'The assessment and redress of payment protection insurance complaints; feedback on CP 09/23 and further consultation'. It was published in March 2010 and the period for consultation responses closes on 22 April 2010.