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Showing 1 to 10 of 581 search results for level complaints data 2019.

1. Firm level complaints data 2019 H1 [xlsx]

   Data Published: 30/12/2019 Last modified: 30/12/2019
   Firm level complaints data 2019 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

2. Firm level complaints data 2019 H2 [xlsx]

   Data Published: 16/04/2020
   Firm level complaints data 2019 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

3. Previous complaints data

   Data Published: 06/05/2016 Last modified: 27/11/2023
   Explore complaints data for previous years.

4. Firm level complaints data 2018 H2 [xlsx]

   Data Published: 24/04/2019
   Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

5. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

6. Aggregate complaints data: 2019 H1

   Data Published: 17/10/2019 Last modified: 17/10/2019
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

7. Service standards 2019/20

   Data Published: 24/06/2020 Last modified: 24/06/2020
   The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

8. FCA data show 6.02m complaints in the second half of 2019

   Press Releases Published: 16/04/2020 Last modified: 16/04/2020
   The FCA has published the complaints figures for regulated firms for the second half (H2) of 2019. The data showed an increase in complaints from 4.29m in the first half (H1) of 2019 to 6.02m in the second half of 2019.

9. Firm-level complaints data sortable table: 2023 H1

   Data Published: 28/04/2022 Last modified: 19/10/2023
   The data relates to the first half of 2021 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

10. Payment protection insurance complaints deadline Final Report

    PPI Corporate documents Published: 24/10/2018 Last modified: 24/04/2020
    This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it.