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Showing 31 to 40 of 913 search results for know your customer.

  1. How to complain

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 16/04/2020
    Financial firms we regulate must have a procedure in place for resolving disputes with their customers and respond to you within set deadlines.
  2. Changes to your bank account

    Consumers Published: 27/04/2016 Last modified: 12/05/2020
    Find out what a bank or building society must do if it wants to make changes to your account
  3. Unstable coins: cryptoassets, financial regulation and preventing financial crime in the emerging market for digital assets

    Speeches Published: 06/03/2020 Last modified: 06/03/2020
    Speech delivered by Therese Chambers, Director of Retail and Regulatory Investigations at the FCA, on cryptoassets.
  4. The future of the UK mortgage market

    Speeches Published: 07/09/2015 Last modified: 07/09/2015
    Speech by Christopher Woolard, Director of Strategy & Competition, FCA, delivered at the FCA mortgage conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
  5. FSA data items FAQs

    Registers and systems Published: 10/05/2016 Last modified: 28/10/2016
    A: If your firm has not sought a CAD2 waiver, or has no intention of doing so, there is no need to do anything. ... It is easy to see why including ordinary banking customers as 'retail clients' would distort the figures substantially.
  6. Structured products

    Consumers Published: 18/04/2016 Last modified: 20/05/2020
    Find out more about structured products, what we expect from product providers, and what this means for you.
  7. Regulatory Sandbox – application form

    Last modified: 16/06/2017
    A summary of the risks your idea may present to customers (both retail consumers and businesses). ... What type of customers will participate in your test and how do you intend to source these?
  8. Adviser charging rules

    Tasks for regulated firms Published: 21/12/2015 Last modified: 16/05/2016
    Find out about our rules on how advisers can charge clients and how they must explain these charges.
  9. Safe custody services firm review findings

    Multi-firm reviews Published: 10/08/2016 Last modified: 18/05/2017
    Read what we found during our series of visits in 2010 to the known providers of safe custody services in the UK, what we would expect to see if we conducted a set of similar visits again in the future, and some examples of good and poor practice for businesses under the Money Laundering Regulations 2007 (the Regulations), tailored to safe deposit...
  10. SMEs and insurance brokers

    Consumers Published: 18/04/2016 Last modified: 17/07/2020
    Insurance brokers can play a valuable role in helping small or medium-sized enterprises (SMEs) arrange cover for their businesses. Find out more about their services.