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Showing 21 to 30 of 912 search results for know your customer.

  1. Mortgages and coronavirus: information for consumers

    Consumers Published: 20/03/2020 Last modified: 19/06/2020
    The FCA issues new guidance for mortgage lenders and administrators to treat customers fairly during the coronavirus (Covid-19) period.
  2. Banking and online account scams

    Scams Published: 19/04/2016 Last modified: 26/03/2020
    Find out how banking scams work and what you can do to protect yourself.
  3. Whistleblowing

    Tasks for regulated firms Published: 09/05/2016 Last modified: 06/01/2020
    Whistleblowing - report wrongdoing confidentially
  4. Affording a mortgage

    Know your rights Published: 04/04/2016 Last modified: 02/04/2020
    Mortgage lenders must make sure you take out a mortgage you can afford. Find out what they are likely to check and the information you will have to provide.
  5. Messages firms can give customers about investments and life assurance following market volatility

    Firms Last modified: 07/04/2020
    We are giving firms extra time to produce their annual and half-yearly reports and accounts because of the impact of coronavirus (Covid-19).
  6. Ring-fencing

    Consumers Published: 14/09/2016 Last modified: 01/06/2020
    Find out more about ring-fencing and how retail bank customers were affected.
  7. Pensions and Retirement income: our guidance for firms

    Life insurers and pension providers Published: 07/04/2020 Last modified: 30/04/2020
    The FCA's guidance for pension providers and DB transfer advisers, as the coronavirus (Covid-19) pandemic develops. The FCA is working with industry to ensure the market can deliver fair outcomes for consumers.
  8. The future of the UK mortgage market

    Speeches Published: 07/09/2015 Last modified: 07/09/2015
    Speech by Christopher Woolard, Director of Strategy & Competition, FCA, delivered at the FCA mortgage conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
  9. Changes to your bank account

    Consumers Published: 27/04/2016 Last modified: 12/05/2020
    Find out what a bank or building society must do if it wants to make changes to your account
  10. Loans and credit

    Know your rights Published: 04/04/2016 Last modified: 14/04/2020
    Always check whether a firm can legally offer loans and credit to consumers before you deal with them.