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Showing 1 to 10 of 974 search results for know your customer.

  1. How to claim compensation if a firm fails

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 28/08/2020
    If you are owed money by a financial firm that goes bust, you may be entitled to compensation. Find out more.
  2. Consumers

    Consumers Last modified: 14/09/2020
    Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.
  3. Mortgage advice

    Know your rights Published: 04/04/2016 Last modified: 03/09/2020
    When you apply for a mortgage, you might speak to a mortgage adviser, or you might research your own deal. Find out what each approach means for you.
  4. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 21/11/2016
    Information on why the review was conducted. 
  5. Coronavirus (Covid-19)

    Last modified: 16/09/2020
    Information for firms and consumers on the Coronavirus (Covid-19)
  6. Wealth management

    Consumers Published: 18/04/2016 Last modified: 20/07/2020
    Find out about wealth management services and how to make sure you get the service you expect.
  7. FSA - Customer File Reviews [pdf]

    Archive Published: 06/12/2007 Last modified: 03/08/2016
    This document is intended to help you consider the type of information you could get from reviewing a customer’s file. Think about your current process. Does it only act as a check for administrative errors or does it allow you to assess the
  8. LIBOR transition: getting my firm ready

    Firms Tasks for regulated firms Focus areas Markets Markets policy Published: 17/09/2020 Last modified: 17/09/2020
    LIBOR is expected to stop after 2021 and firms must transition to alternative rates ahead of this. We explain what flexible firms need to know about LIBOR transition.
  9. Preparing your firm for Brexit: end of the transition period

    Firms Published: 12/07/2018 Last modified: 28/07/2020
    Considerations to help firms consider if or how they will be affected by the end of the transition period, and what action they may need to take.
  10. Mortgages and coronavirus: information for consumers

    Consumers Published: 20/03/2020 Last modified: 14/09/2020
    The FCA issues new guidance for mortgage lenders and administrators to treat customers fairly during the coronavirus (Covid-19) period.