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Showing 1 to 10 of 834 search results for know your customer.

  1. Strong Customer Authentication

    Consumers Published: 13/08/2019 Last modified: 09/10/2019
    From 14 September 2019, the way in which your bank or payment services provider verifies your identity or validates a specific payment instruction will change. These European Union (EU) rule changes are designed to reduce the risk of a fraudster pretending to be you to steal your money.
  2. Anti-money Laundering Compliance

    Focus areas Published: 03/08/2015 Last modified: 06/03/2020
    AML compliance is required from all FCA registered firms. Learn more about AML regulations and appointing a Money Laundering Reporting Officer.
  3. Improving the suitability of financial advice

    Speeches Published: 19/09/2019 Last modified: 03/10/2019
    Speech by Debbie Gupta, Director of Life Insurance and Financial Advice Supervision at the FCA, delivered at Money Marketing Interactive Conference 2019, Harrogate.
  4. Wealth management

    Consumers Published: 18/04/2016 Last modified: 29/05/2018
    Find out about wealth management services and how to ensure you get the service you expect.
  5. FSA - Customer File Reviews [pdf]

    Archive Published: 06/12/2007 Last modified: 03/08/2016
    This document is intended to help you consider the type of information you could get from reviewing a customer’s file. Think about your current process. Does it only act as a check for administrative errors or does it allow you to assess the advice process as well as the quality of the advice given.
  6. Conduct Risk Briefing

    Speeches Published: 28/11/2014 Last modified: 28/11/2014
    Speech by Robert Taylor, Head of Wealth Management & Private Banking, at the FCA. This is the text of the speech as drafted, which may differ from the delivered version.
  7. Banking and online account scams

    Scams Published: 19/04/2016 Last modified: 26/03/2020
    Find out how banking scams work and what you can do to protect yourself.
  8. How to claim compensation if a firm fails

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 01/04/2019
    If you are owed money by a financial firm that goes bust, you may be entitled to compensation.
  9. Regulation round-up December 2018

    Newsletters Published: 13/12/2018 Last modified: 13/12/2018
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  10. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 21/11/2016
    Information on why the review was conducted.