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Showing 1 to 11 of 608 search results for including payment protection insurance.

  1. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 10/04/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013. This marks a fall of 15% compared to the 2,911,154 complaints reported in the previous six months. The top five complained about firms, in terms of the number of...
  2. PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

    Policy and guidance Policy statements Published: 02/03/2017 Last modified: 09/02/2018
    This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20. 
  3. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

    Press Releases Published: 25/09/2014 Last modified: 25/09/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014. Overall complaints decreased by 5% from the 2,493,729 complaints received in the previous six months. The top five most complained about firms, in terms of the number of...
  4. TR14/14 - Redress for payment protection insurance (PPI) mis-sales

    Thematic reviews Published: 29/08/2014 Last modified: 12/09/2014
    We publish an update on firms’ progress in the handling of payment protection insurance (PPI) complaints. Why are we issuing this thematic review? Payment protection insurance (PPI) has developed into the biggest issue of financial mis-selling in recent years and has significantly damaged public trust in financial institutions. Ensuring that...
  5. About our data

    Last modified: 10/09/2019
    We publish a wide range of data. Find out about the types of data available and how often we publish them.
  6. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.
  7. Regulation round-up January 2019

    Newsletters Published: 17/01/2019 Last modified: 28/03/2019
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  8. Unfair contract terms library

    Tasks for regulated firms Published: 04/08/2015 Last modified: 26/06/2019
    The unfair contract terms library sets out our past undertakings, agreements and other publications regarding unfair contract terms. We also use this section of our website to update firms about the work we are doing in this area.
  9. Regulation round-up February 2019

    Newsletters Published: 21/02/2019 Last modified: 21/02/2019
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  10. How Brexit could affect you

    Consumers Know your rights Published: 08/11/2018 Last modified: 04/07/2019
    The UK will leave the EU without an implementation period on 31 October 2019 unless a deal is approved or a further extension is agreed. As the UK prepares to leave the EU, you may be concerned about how Brexit will affect your financial products and services. Read our information to help with any questions you may have or decisions you may need...