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Showing 1 to 11 of 604 search results for including payment protection insurance.

  1. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 10/04/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013. This marks a fall of 15% compared to the 2,911,154 complaints reported in the previous six months. The top five complained about firms, in terms of the number of...
  2. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

    Press Releases Published: 25/09/2014 Last modified: 25/09/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014. Overall complaints decreased by 5% from the 2,493,729 complaints received in the previous six months. The top five most complained about firms, in terms of the number of...
  3. PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

    Policy and guidance Policy statements Published: 02/03/2017 Last modified: 09/02/2018
    This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20. 
  4. Complaints data

    Data Published: 17/10/2019 Last modified: 17/10/2019
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  5. TR14/14 - Redress for payment protection insurance (PPI) mis-sales

    Thematic reviews Published: 29/08/2014 Last modified: 12/09/2014
    We publish an update on firms’ progress in the handling of payment protection insurance (PPI) complaints. Why are we issuing this thematic review? Payment protection insurance (PPI) has developed into the biggest issue of financial mis-selling in recent years and has significantly damaged public trust in financial institutions. Ensuring that...
  6. Regulation round-up January 2019

    Newsletters Published: 17/01/2019 Last modified: 28/03/2019
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  7. Regulation round-up March 2019

    Newsletters Published: 26/03/2019 Last modified: 26/03/2019
    Regulation round-up is our monthly update on the latest news that affects your sector.
  8. The temporary permissions regime for inbound passporting EEA firms and funds

    Firms Focus areas Published: 24/07/2018 Last modified: 31/01/2020
    The temporary permissions regime will enable relevant firms and funds which passport into the UK to continue operating in the UK if the passporting regime falls away abruptly when the UK leaves the EU.
  9. About our data

    Last modified: 10/12/2019
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.
  10. Total number of complaints continues to fall

    Press Releases Published: 06/10/2016 Last modified: 06/10/2016
    Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of complaints was 2.05 million.