Filter results
Category
Filter by document type
Document type
Filter by year
Sort by:

Search results

Showing 61 to 70 of 16471 search results for firm complaints data.

  1. FSA Complaints data 2006 to 2008 [pdf]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    Aggregate complaints statistics: 2006 - 2008. Including opened, closed, upheld, speed of closure and redress.
  2. FSA Complaints data 2006 to 2008 [xls]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    Aggregate complaints statistics: 2006 - 2008. Including opened, closed, upheld, speed of closure and redress.
  3. Reporting complaints

    Tasks for regulated firms Published: 06/08/2015 Last modified: 09/02/2023
    The Dispute Resolution (DISP) rules require firms to send us reports on volumes of complaints. Find out how to submit one.
  4. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.
  5. FCA outcomes and metrics

    Data Published: 02/04/2022 Last modified: 12/03/2024
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.
  6. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  7. FSA Commentary on FSA Complaints Data 2009 H2 [pdf]

    Data Published: 19/04/2013 Last modified: 04/08/2016
    FSA commentary on FSA Aggregate Complaints Data 2009 H2 including highlights.
  8. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 
  9. PPI complaints handling update

    News stories Published: 16/10/2019 Last modified: 01/05/2020
    We are aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms will not be able to meet their normal complaint
  10. Firm level complaints data 2023 H1 [xlsx]

    Data Published: 19/10/2023
    Firm level complaints data 2023 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.