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Showing 1 to 11 of 74 search results for fines for complaint mishandling.

  1. FSA fines The Co-operative Bank plc for failing to handle PPI complaints fairly

    Press Releases Published: 04/01/2013 Last modified: 29/03/2013
    The Financial Services Authority (FSA) has fined The Co-operative Bank plc (Co-op) £113,300 for failing to handle payment protection insurance (PPI) complaints fairly.
  2. 2018 fines

    News stories Published: 08/01/2018 Last modified: 30/10/2018
    This table contains information about fines published during the calendar year ending 2018. The total amount of fines so far is £27,629,412.
  3. 2017 fines

    News stories Published: 31/01/2017 Last modified: 11/01/2018
    This table contains information about fines published during the calendar year ending 2017. The total amount of fines is £229,515,303. 
  4. FCA fines Policy Administration Services Ltd £2.8 million for poor complaints handling of mobile phone insurance policies sold by Phones 4u Ltd

    Press Releases Published: 03/07/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined Policy Administration Services Limited (PAS) £2,834,700 for poor complaints handling between June 2009 and September 2011, including failing to identify the root causes of recurring issues and put them right.
  5. History of PPI regulation

    Last modified: 16/08/2017
    This timeline shows some of the work we have done on PPI – including research and supervision, consultations with stakeholders, and taking action like fines – before introducing a deadline for PPI complaints.
  6. 2016 fines

    News stories Published: 02/01/2016 Last modified: 02/02/2017
    This table contains information about fines published during the calendar year ending 2016. The total amount of fines is £22,216,446 (excluding Mr Shay Jacob Reches' additional penalty).
  7. FCA Final Notice 2013: Policy Administration Services Limited [pdf]

    Final notices Published: 03/07/2013 Last modified: 07/04/2015
    This final notice refers to breaches of PRIN 3 and 6 related to complaints-handling, and the unfair treatment of customers in the general insurance and protection sector. We imposed a fine.
  8. FCA Final Notice 2014: HomeServe Membership Limited [pdf]

    Final notices Published: 13/02/2014 Last modified: 07/04/2015
    This final notice refers to breaches of PRIN 3, PRIN 6 and PRIN 7 related to mis-selling, complaints-handling, unfair treatment of customers, and remuneration in the general insurance and protection sector. We imposed a fine.
  9. 2013 fines

    News stories Published: 02/01/2013 Last modified: 04/01/2018
    This table contains information about fines published during the calendar year ended December 2013. The total amount of fines is £474,263,738.
  10. 2014 fines

    News stories Published: 02/01/2014 Last modified: 31/08/2016
    This table contains information about fines published during the calendar year ended December 2014. The total amount of fines is £1,471,431,800.