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Financial Lives survey
Based on nearly 13,000 face-to-face and online interviews, Financial Lives is our largest tracking survey of adults and their finances. It reveals a wealth of information about different types of consumer and their experiences of financial products and services. -
Financial Lives Survey 2020: Weighted data tables: Volume 4 - Assets and Debts [xlsx]
These are the weighted data tables from the Assets and Debts section of the Financial lives 2020 survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. -
Financial Lives 2022 survey: Pensions (accumulation and decumulation) [pdf]
These slides provide selected findings on pensions (accumulation and decumulation) as part of the Financial LIves 2022 survey. -
Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Financial Lives Survey 2020: Tracker data tables: Volume 4 - Assets [xlsx]
These are the weighted tracker data tables from the assets section of the Financial lives survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. These tables contain both -
Financial Lives Survey 2020: Weighted data tables: Volume 18 - Summaries [xlsx]
These are the weighted data tables from the Summaries section of the Financial lives 2020 survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. -
Business interruption insurance
Find out how we are seeking legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. -
INSIGHT | Videos
Published: 21 April 2017. Price discrimination is so commonplace it's often seen as a normal and even ‘progressive’ feature of our daily lives, but it is not always a benign ... Promoting competition in financial markets. -
GC19/3: Guidance for firms on the fair treatment of vulnerable customers [pdf]
Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK adults display one or more characteristics of being potentially vulnerable. -
Financial Lives Survey 2022: Tracker data tables: Volume 7 - Payments [xlsx]
These are the weighted tracker data tables from the Payments section of the Financial lives survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. These tables contain -
Financial Lives Survey 2022: Tracker data tables: Volume 9 - Mortgages [xlsx]
These are the weighted tracker data tables from the Mortgages section of the Financial lives survey. The survey gives detailed information on UK adults, their product holding, attitudes and engagement with financial providers. These tables contain