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Our approach to consumers
Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective. -
Consumer credit – Treating customers fairly
We set out why treating customers fairly should be at the heart of your business. -
Update for consumers on Philips Trust Corporation
We provide an update for consumers on our work relating to the administration of Philips Trust Corporation. -
The Consumer Credit landscape today
Speech by Andrew Bailey, Chief Executive of the FCA, at the Finance & Leasing Association (FLA). -
Markets
FCA Markets landing page. -
The defining challenge of our time
Speech by Martin Wheatley, Chief Executive of the FCA, delivered at the NAPF Investment Conference, Edinburgh. This is the text of the speech as drafted, which may differ from the delivered version. -
One month to go for the Consumer Duty
The Consumer Duty comes into force on 31July for new and existing products and services that are open for sale or renewal. Read more about how firms should be preparing. -
Financial Lives 2017 survey
Find out more about the FCA's first Financial Lives survey in 2017. -
Your rights with financial services
Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong. -
Research
All the research published by the Financial Conduct Authority