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Showing 1 to 10 of 15949 search results for consumer research.

  1. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.
  2. Research Note: Cryptoasset consumer research

    Data and research Research notes Published: 30/06/2020 Last modified: 30/06/2020
    A quantitative study that increases understanding of the market size, consumer profiles and attitudes towards cryptoassets.
  3. Financial Advice Market Review (FAMR)

    Tasks for regulated firms Published: 21/12/2015 Last modified: 15/02/2023
    The Financial Advice Market Review (FAMR) was launched in August 2015. Read more about the work we have undertaken.
  4. Consumer research on overdrafts [pdf]

    External research Published: 31/05/2018
  5. Research Note: Cryptoassets consumer research 2023 (Wave 4)

    Data and research Research Published: 08/06/2023 Last modified: 08/06/2023
    This report contains independent quantitative research which clearly shows that cryptoassets awareness and ownership are increasing in the United Kingdom.
  6. Financial Lives 2020 survey

    Financial Lives Published: 26/07/2023 Last modified: 26/07/2023
    Find out more about the Financial Lives 2020 survey including the FCA's reports and data. 
  7. Experience of insurance claimants consumer research report [pdf]

    External research Published: 22/05/2014 Last modified: 12/09/2014
    Harris Interactive was commissioned to undertake a programme of consumer research to inform the Financial Conduct Authority’s (FCA) thematic review of insurers’ management of claims. This research aimed to understand the expectations of
  8. What we publish

    Last modified: 19/03/2024
    We publish a wide range of publications: consultations, policy papers, decision-making documents, research and other useful information. Find out more about the types of documents available.
  9. UK’s cash infrastructure and consumer research

    External research Published: 23/07/2021 Last modified: 23/07/2021
    The FCA provides a broad overview of the access to cash evidence base, including the impact of coronavirus (Covid-19), which will inform the FCA's ongoing work on access to cash. 
  10. Consumer Credit Seminar

    Speeches Published: 21/10/2014 Last modified: 20/03/2024
    Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA.