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Showing 1 to 10 of 15949 search results for consumer research.
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Treating vulnerable consumers fairly
Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances. -
Research Note: Cryptoasset consumer research
A quantitative study that increases understanding of the market size, consumer profiles and attitudes towards cryptoassets. -
Financial Advice Market Review (FAMR)
The Financial Advice Market Review (FAMR) was launched in August 2015. Read more about the work we have undertaken. -
Consumer research on overdrafts [pdf]
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Research Note: Cryptoassets consumer research 2023 (Wave 4)
This report contains independent quantitative research which clearly shows that cryptoassets awareness and ownership are increasing in the United Kingdom. -
Financial Lives 2020 survey
Find out more about the Financial Lives 2020 survey including the FCA's reports and data. -
Experience of insurance claimants consumer research report [pdf]
Harris Interactive was commissioned to undertake a programme of consumer research to inform the Financial Conduct Authority’s (FCA) thematic review of insurers’ management of claims. This research aimed to understand the expectations of -
What we publish
We publish a wide range of publications: consultations, policy papers, decision-making documents, research and other useful information. Find out more about the types of documents available. -
UK’s cash infrastructure and consumer research
The FCA provides a broad overview of the access to cash evidence base, including the impact of coronavirus (Covid-19), which will inform the FCA's ongoing work on access to cash. -
Consumer Credit Seminar
Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA.