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Showing 71 to 80 of 718 search results for consumer research.

  1. Research Note: Helping credit card users repay their debt: a summary of experimental research

    Data and research Research Published: 26/07/2018 Last modified: 16/08/2021
    1 in 4 credit card payments are only at the contractual repayment amount (or just above it). Given the scale of the credit card market this is an important problem
  2. PS21/11: General insurance pricing practices - amendments

    Policy statements Published: 17/08/2021 Last modified: 28/07/2022
    In May 2021, we published PS21/5 which set out our final rules to address the harm we had found in our GI Pricing Practices Market Study. On 18 August, we published PS21/11, making minor changes to these rules.
  3. TR15/10: Fair treatment for consumers who suffer unauthorised transactions

    Thematic reviews Published: 28/07/2015 Last modified: 28/07/2015
    Trade bodies representing these firms, as well as organisations that represent consumer interests and individual consumers may also wish to read this report. ... The research we commissioned identified that consumers recognise that protections are in
  4. FS15/1: Discussion on the use of dealing commission

    Feedback statements Published: 19/02/2015 Last modified: 23/11/2021
    This paper reports on the main issues arising from Discussion Paper DP14/3: Discussion on the use of dealing commission regime, and sets out next steps.
  5. Review on disclosure of costs by asset managers

    Multi-firm reviews Published: 28/02/2019 Last modified: 28/02/2019
    We have reviewed how asset managers calculate and disclose transaction costs and how effective overall cost disclosures are.
  6. Insights from the 2020 Cyber Coordination Groups

    Research Published: 29/04/2021 Last modified: 29/04/2021
    Overview and insight from the latest quarterly Cyber Coordination Group meeting
  7. TR14/21: Retail investment advice: Adviser charging and services

    Thematic reviews Published: 16/12/2014 Last modified: 31/08/2016
    We also commissioned NMG Consulting to conduct consumer research into how consumers interact with advisory firms’ ongoing service propositions. ... Our consumer research highlighted the importance many consumers place on the ongoing service element of
  8. Occasional Paper No. 25: Incentivising compliance with financial regulation

    Occasional papers Published: 16/12/2016 Last modified: 16/12/2016
    This paper looks into the basic economic theory of incentives and how they can be used to enhance compliance in financial regulation.
  9. Occasional Paper No. 38: Testing retirement communications: Waking up to get wise

    Occasional papers Published: 28/06/2018 Last modified: 28/06/2018
    As part of the Retirement Income Market Study and the Retirement Outcomes Review, the FCA looked into ways in which we could encourage those approaching retirement to engage with the free government guidance available to them and with their pension
  10. Occasional Paper 56: Fair exchange: Presenting foreign exchange quotes to improve consumer choice

    Occasional papers Published: 01/09/2020 Last modified: 02/09/2020
    In this study, we tested 3 different practices for presenting cost and exchange rate information in an online experiment with a nationally representative sample of participants.