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Showing 71 to 80 of 852 search results for consumer research.

71. Testing what gets consumers engaged with their pension – and why

    Research Published: 08/12/2023 Last modified: 13/12/2023
    This article summarises research undertaken by Mike Gilmore (during his time working for the FCA), Deanna Karapetyan, Gráinne Murphy, Cherryl Ng and Jackie Spang.

72. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

73. Our Business Plan 2019/20

    Corporate documents Published: 17/04/2019 Last modified: 17/05/2019
    The FCA annual Business Plan gives details of the key priorities and the planned specific activities for 2019/20.

74. PS19/16: High-Cost Credit Review: Overdraft policy statement

    Policy statements Published: 07/06/2019 Last modified: 11/09/2020
    These are the final rules we are introducing to reform the overdraft market.

75. Occasional Paper No. 24: Behaviour and compliance in organisations

    Occasional papers Published: 16/12/2016 Last modified: 16/12/2016
    This paper discusses the factors that influence effective compliance and provides suggestions for how regulators and firms can improve levels of compliance.

76. Occasional Paper No. 33: Choices of dominated mortgage products by UK consumers

    Occasional papers Published: 04/05/2018 Last modified: 29/01/2021
    As part of the mortgages market study, the FCA wanted to understand the extent to which UK consumers might save money when buying a mortgage and to understand what may be driving some to buy more expensive mortgages. This Occasional Paper

77. Measuring our impact before we intervene

    Corporate documents Published: 23/07/2018 Last modified: 29/07/2024
    Find out how we measure our impact before we intervene with rule-making powers.

78. TR13/1 - Motor Legal Expenses Insurance (MLEI) thematic project

    Thematic reviews Published: 07/06/2013 Last modified: 16/08/2013
    We undertake thematic projects to assess current and future risks in relation to a particular issue or product. This may be across a number of firms, within a specific part of the sector, or at market level.

79. FSA CP13/7: Consumer credit regulation - our proposed regime

    Consultation papers Published: 06/03/2013 Last modified: 15/01/2015
    On 1 April 2014, the regulation of the consumer credit market will be transferred from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). This move was announced by the Government, with the aim of increasing protection for

80. Occasional Paper No. 39: Estimating the benefits of interventions that affect consumer behaviour

    Occasional papers Published: 24/07/2018 Last modified: 27/07/2018
    The aim of this Occasional Paper is to help us estimate the benefits of our interventions, while recognising the challenges.