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Showing 71 to 80 of 588 search results for consumer research.

  1. FS19/5: Effective competition in non-workplace pensions

    Feedback statements Published: 30/07/2019 Last modified: 19/02/2020
    We have published our recent work on competition in the non-workplace pensions market. We are setting out the issues we have identified and seek stakeholder views to help develop our proposals for change.
  2. Occasional Paper No. 54: When discounted rates end: the cost of taking action in the mortgage market

    Occasional papers Published: 10/03/2020 Last modified: 13/03/2020
    When an introductory mortgage rate expires the majority of borrowers remortgage, but a minority end up paying reversion interest rates. Who are these borrowers and how much could they benefit from remortgaging?
  3. FG17/8: Streamlined advice and consolidated guidance

    Finalised guidance Published: 28/09/2017 Last modified: 11/05/2018
    This is our finalised guidance on streamlined advice and the fact find process. The summary of feedback outlines the response to our consultation.  We have updated it to include guidance from our Advice Unit in response to queries received from firms.
  4. TR14/18 – Complaint handling

    Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
    We publish the findings from our thematic review of complaint handling. Why are we issuing this thematic review? In this review we sought to identify any barriers within firms that could prevent effective complaint handling in the future. Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat...
  5. New technologies and anti-money laundering compliance report

    Research Published: 02/08/2017 Last modified: 02/08/2017
    We commissioned a survey and report on emerging technologies with potential for enhancing financial firms’ work to detect and prevent money laundering, and for helping make the UK a hostile environment for criminals’ money.
  6. Occasional Paper No. 20: Can we predict which consumer credit users will suffer financial distress?

    Occasional papers Published: 03/08/2016 Last modified: 02/09/2016
    People suffer financial distress when they face financial and non-financial difficulties from repaying their outstanding debts. This paper analyses the prevalence of financial distress, how this distress is related to consumer credit use, and whether financial distress can be predicted. We aim to inform discussion about how consumer credit lenders...
  7. Occasional Paper No. 43: Weighing anchor on credit card debt

    Occasional papers Published: 26/07/2018 Last modified: 26/07/2018
    The key findings from this research paper on credit cards are summarised in the FCA Research Note Helping credit card users repay their debt: a summary of experimental research designed for a broad readership and also covering companion papers Occasional Papers Nos. 42, 44 and 45.
  8. Call for input to the post-implementation review of the FCA’s crowdfunding rules

    Calls for input Published: 02/09/2016 Last modified: 09/09/2016
    In this paper we set out some of the recent developments across the crowdfunding sector and a number of concerns that we have identified in response.
  9. TR15/2: Structured Products: Thematic Review of Product Development and Governance

    Thematic reviews Published: 05/03/2015 Last modified: 31/08/2016
    Our recent work in the structured products market has focused on better understanding consumer behaviour and the way that firms approach product development and governance. Structured products form an important component of the financial services industry. Products range from alternatives to cash deposits to complex investments referencing...
  10. Shining a light on illegal money lending: consumer experiences of unauthorised lending in the UK

    Research Published: 29/11/2017 Last modified: 29/11/2017
    Last year we conducted research with our consumer network partners into the experiences of consumers who had borrowed money from unauthorised lenders, otherwise known as loan sharks, in the UK. This research report summarises what we were told and includes some insights from individuals directly affected by what is commonly known as illegal money...