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Showing 61 to 70 of 718 search results for consumer research.

  1. Packaged bank accounts: TR16/8

    Thematic reviews Published: 20/10/2016 Last modified: 20/10/2016
    This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We
  2. Update on FCA activities on pensions and retirement income

    Documents Published: 25/11/2015 Last modified: 17/08/2021
    Find out about the FCA's ongoing work, designed to identify emerging trends, and an update on the Retirement Outcomes review.
  3. CP13/17: Use of dealing commission

    Consultation papers Published: 25/11/2013 Last modified: 30/11/2021
    We are consulting on proposed changes to our use of dealing commission rules in our Conduct of Business Sourcebook (COBS).
  4. Occasional Paper No. 39: Estimating the benefits of interventions that affect consumer behaviour

    Occasional papers Published: 24/07/2018 Last modified: 27/07/2018
    The aim of this Occasional Paper is to help us estimate the benefits of our interventions, while recognising the challenges.
  5. Occasional Paper No. 28: Preventing financial distress by predicting unaffordable consumer credit agreements: An applied framework

    Occasional papers Published: 31/07/2017 Last modified: 31/07/2017
    In this paper, we provide theoretical and practical evidence to help develop more effective affordability rules.
  6. Research Note: Helping credit card users repay their debt: a summary of experimental research

    Data and research Research Published: 26/07/2018 Last modified: 16/08/2021
    1 in 4 credit card payments are only at the contractual repayment amount (or just above it). Given the scale of the credit card market this is an important problem
  7. TR14/18 – Complaint handling

    Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
    Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat consumers. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the heart of
  8. Insights from the Cyber Coordination Groups

    Research Published: 11/03/2020 Last modified: 29/04/2021
    Insights from the Cyber Coordination Groups
  9. CP13/10: Detailed proposals for the FCA regime for consumer credit

    Consultation papers Published: 03/10/2013 Last modified: 30/08/2015
    CP13/10: Detailed proposals for the FCA regime for consumer credit. Consultation papers First published:. ... firms that are considering carry out consumer credit activities, including debt recovery agents.
  10. PS17/14: Markets in Financial Instruments Directive II implementation – Policy Statement II

    Policy statements Published: 03/07/2017 Last modified: 03/07/2017
    This publicationsets out our final rules on conduct issues, including research, inducements, client categorisation, best execution, the appropriateness test, taping, client assets and perimeter guidance. ... This Policy Statement covers the MiFID II