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Showing 61 to 70 of 718 search results for consumer research.
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Packaged bank accounts: TR16/8
This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We -
Update on FCA activities on pensions and retirement income
Find out about the FCA's ongoing work, designed to identify emerging trends, and an update on the Retirement Outcomes review. -
CP13/17: Use of dealing commission
We are consulting on proposed changes to our use of dealing commission rules in our Conduct of Business Sourcebook (COBS). -
Occasional Paper No. 39: Estimating the benefits of interventions that affect consumer behaviour
The aim of this Occasional Paper is to help us estimate the benefits of our interventions, while recognising the challenges. -
Occasional Paper No. 28: Preventing financial distress by predicting unaffordable consumer credit agreements: An applied framework
In this paper, we provide theoretical and practical evidence to help develop more effective affordability rules. -
Research Note: Helping credit card users repay their debt: a summary of experimental research
1 in 4 credit card payments are only at the contractual repayment amount (or just above it). Given the scale of the credit card market this is an important problem -
TR14/18 – Complaint handling
Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat consumers. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the heart of -
Insights from the Cyber Coordination Groups
Insights from the Cyber Coordination Groups -
CP13/10: Detailed proposals for the FCA regime for consumer credit
CP13/10: Detailed proposals for the FCA regime for consumer credit. Consultation papers First published:. ... firms that are considering carry out consumer credit activities, including debt recovery agents. -
PS17/14: Markets in Financial Instruments Directive II implementation – Policy Statement II
This publicationsets out our final rules on conduct issues, including research, inducements, client categorisation, best execution, the appropriateness test, taping, client assets and perimeter guidance. ... This Policy Statement covers the MiFID II