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Showing 51 to 60 of 609 search results for consumer research.

  1. Firms continue to fail to meet our expectations on their use of dealing commission

    Multi-firm reviews Published: 03/03/2017 Last modified: 18/05/2017
    We summarise our findings from a review that analysed dealing commission expenditure across 31 investment managers (covering asset managers, wealth managers and host-authorised corporate director providers) between 2012 and 2015.
  2. PS17/14: Markets in Financial Instruments Directive II implementation – Policy Statement II

    Policy statements Published: 03/07/2017 Last modified: 03/07/2017
    This publicationsets out our final rules on conduct issues, including research, inducements, client categorisation, best execution, the appropriateness test, taping, client assets and perimeter guidance. ... This Policy Statement covers the MiFID II
  3. New technologies and anti-money laundering compliance report

    Research Published: 02/08/2017 Last modified: 02/08/2017
    We commissioned a survey and report on emerging technologies with potential for enhancing financial firms’ work to detect and prevent money laundering, and for helping make the UK a hostile environment for criminals’ money.
  4. Review on disclosure of costs by asset managers

    Multi-firm reviews Published: 28/02/2019 Last modified: 28/02/2019
    We have reviewed how asset managers calculate and disclose transaction costs and how effective overall cost disclosures are.
  5. TR14/18 – Complaint handling

    Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
    Our supervision of firms focuses on their culture and behaviour – which can be seen in how they treat consumers. ... By understanding firms’ complaint-handling policies and processes, we wanted to see whether consumers had been put at the heart of
  6. TR13/1 - Motor Legal Expenses Insurance (MLEI) thematic project

    Thematic reviews Published: 07/06/2013 Last modified: 16/08/2013
    We undertake thematic projects to assess current and future risks in relation to a particular issue or product. This may be across a number of firms, within a specific part of the sector, or at market level.
  7. TR16/1: Assessing suitability: Research and due diligence of products and services

    Thematic reviews Published: 19/02/2016 Last modified: 25/02/2016
    We undertook this project as previous thematic work and instances of consumer harm have shown that the poor quality of an advisory firm’s research and due diligence is one of ... TR16/1: Assessing suitability: Research and due diligence of products and
  8. Occasional Paper No. 23: Full disclosure: a round-up of FCA experimental research into giving information

    Occasional papers Published: 23/11/2016 Last modified: 23/11/2016
    This paper describes the results of eight experiments into giving information carried out by the FCA.
  9. Occasional Paper No. 33: Choices of dominated mortgage products by UK consumers

    Occasional papers Published: 04/05/2018 Last modified: 04/05/2018
    As part of the mortgages market study, the FCA wanted to understand the extent to which UK consumers might save money when buying a mortgage and to understand what may be driving some to buy more expensive mortgages. This Occasional Paper
  10. Shining a light on illegal money lending: consumer experiences of unauthorised lending in the UK

    Research Published: 29/11/2017 Last modified: 29/11/2017
    Last year we conducted research with our consumer network partners into the experiences of consumers who had borrowed money from unauthorised lenders, otherwise known as loan sharks, in the UK. This research report summarises what we were told and