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Showing 51 to 60 of 588 search results for consumer research.

  1. Occasional Paper No. 33: Choices of dominated mortgage products by UK consumers

    Occasional papers Published: 04/05/2018 Last modified: 04/05/2018
    As part of the mortgages market study, the FCA wanted to understand the extent to which UK consumers might save money when buying a mortgage and to understand what may be driving some to buy more expensive mortgages. This Occasional Paper investigates a uniquely granular combination of lending transaction reports, detailed product information and...
  2. Occasional Paper No. 17: Access to Financial Services in the UK

    Occasional papers Published: 24/05/2016 Last modified: 31/07/2020
    This paper aims to stimulate ideas and foster a culture of access and inclusion throughout retail financial services, that embraces firms, regulators, government and consumer organisations.
  3. TR14/2 – Thematic Review of Annuities

    Thematic reviews Published: 14/02/2014 Last modified: 28/03/2014
    commissioned a report reviewing existing research about consumer behaviour and engagement to better understand how this affects shopping around and the choice of annuity. ... Overall our results indicate that some parts of the annuities market are not
  4. CP20/12: Consultation on delay to the implementation of the European Single Electronic Format

    Consultation papers Published: 22/07/2020 Last modified: 22/07/2020
    We are consulting on proposals to delay the implementation of the European Single Electronic Format.
  5. Occasional Paper No. 38: Testing retirement communications: Waking up to get wise

    Occasional papers Published: 28/06/2018 Last modified: 28/06/2018
    The FCA approached firms in the market to take part in research to understand how to make at-retirement communications simpler and clearer, and to measure the impact on consumer decision ... Occasional Papers contribute to the work of the FCA by
  6. TR13/1 - Motor Legal Expenses Insurance (MLEI) thematic project

    Thematic reviews Published: 07/06/2013 Last modified: 16/08/2013
    We undertake thematic projects to assess current and future risks in relation to a particular issue or product. This may be across a number of firms, within a specific part of the sector, or at market level.
  7. TR16/1: Assessing suitability: Research and due diligence of products and services

    Thematic reviews Published: 19/02/2016 Last modified: 25/02/2016
    In this report we set out the high level findings of our thematic review of the research and due diligence processes carried out by advisory firms on the products and services they recommend to retail clients. We considered how they review the market and ensure that they recommend suitable solutions for retail clients. This included, for example,...
  8. Firms continue to fail to meet our expectations on their use of dealing commission

    Multi-firm reviews Published: 03/03/2017 Last modified: 18/05/2017
    We summarise our findings from a review that analysed dealing commission expenditure across 31 investment managers (covering asset managers, wealth managers and host-authorised corporate director providers) between 2012 and 2015.
  9. Update on FCA activities on pensions and retirement income

    Documents Published: 25/11/2015 Last modified: 14/09/2016
    The pensions and retirement income market is undergoing significant change following the introduction of the pension reforms in April this year. The reforms have required firms to make significant operational and technical changes, and this period of change will continue with the introduction of a secondary annuity market in 2017 and the
  10. TR15/9: Embedding the Mortgage Market Review: Advice and Distribution

    Thematic reviews Published: 25/06/2015 Last modified: 09/07/2015
    This report summarises the key findings of our thematic review of the quality and suitability of mortgage advice provided by firms following implementation of the Mortgage Market Review (MMR). Thematic review TR15/9 [PDF] This report should be read in conjunction with ESRO’s independent customer research report Understanding consumer