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Showing 41 to 50 of 609 search results for consumer research.

  1. PS18/19: Assessing creditworthiness in consumer credit

    Policy statements Published: 31/07/2017 Last modified: 30/07/2018
    In this Policy Statement we respond to feedback arising from CP17/27 (PDF) and publish final rules and guidance on assessing creditworthiness in consumer credit.
  2. Packaged bank accounts: TR16/8

    Thematic reviews Published: 20/10/2016 Last modified: 20/10/2016
    This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We
  3. Our Business Plan 2019/20

    Corporate documents Published: 17/04/2019 Last modified: 17/05/2019
    The FCA annual Business Plan gives details of the key priorities and the planned specific activities for 2019/20.
  4. CP18/12 and CP18/13: Consultations on High-cost Credit and on Overdrafts

    Consultation papers Published: 31/05/2018 Last modified: 19/12/2018
    As part of our ongoing review of high-cost credit products, we are publishing our proposed rules and guidance for consultation. We have also identified a number of areas for discussion.
  5. CP13/17: Use of dealing commission

    Consultation papers Published: 25/11/2013 Last modified: 30/08/2015
    These changes will help us to ensure that wholesale markets work well and in the best interests of consumers. ... It will also interest relevant trade associations, brokers (including investment banks) and providers of services such as market data
  6. Occasional Paper No. 24: Behaviour and compliance in organisations

    Occasional papers Published: 16/12/2016 Last modified: 16/12/2016
    This paper discusses the factors that influence effective compliance and provides suggestions for how regulators and firms can improve levels of compliance.
  7. FS17/2: High-cost credit and review of the high-cost short-term credit price cap

    Feedback statements Published: 31/07/2017 Last modified: 31/01/2018
    We are publishing our response to the Call for Input into our review of high-cost credit products. This includes our decision on the future of the high-cost-short-term credit (HCSTC, or payday lending) price cap.
  8. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  9. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews Published: 06/09/2016 Last modified: 12/10/2016
    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).
  10. Supervision review report: Acquiring clients from other firms

    Research Published: 01/02/2017 Last modified: 21/08/2017
    We are reporting our findings of our supervision review of investment advisory firms’ practices when acquiring clients from other firms.