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Showing 41 to 50 of 588 search results for consumer research.

  1. CP15/24: Cash savings remedies

    Consultation papers Published: 23/07/2015 Last modified: 02/11/2015
    In this paper we summarise the feedback we received on the proposed remedies from our cash savings market study and how we intend to take these proposals forward. Why are we publishing this paper? In January 2015 we published the final findings of the cash savings market study. We found that the cash savings market is not working well for many...
  2. Occasional Paper No. 24: Behaviour and compliance in organisations

    Occasional papers Published: 16/12/2016 Last modified: 16/12/2016
    This paper discusses the factors that influence effective compliance and provides suggestions for how regulators and firms can improve levels of compliance.
  3. CP18/12 and CP18/13: Consultations on High-cost Credit and on Overdrafts

    Consultation papers Published: 31/05/2018 Last modified: 19/12/2018
    As part of our ongoing review of high-cost credit products, we are publishing our proposed rules and guidance for consultation. We have also identified a number of areas for discussion.
  4. Occasional Paper No. 23: Full disclosure: a round-up of FCA experimental research into giving information

    Occasional papers Published: 23/11/2016 Last modified: 23/11/2016
    This paper describes the results of eight experiments into giving information carried out by the FCA.
  5. Occasional Paper No. 51: Using online experiments for behaviourally informed consumer policy

    Occasional papers Published: 10/02/2020 Last modified: 10/02/2020
    Consumer policy is informed by human behaviour but how do we measure this in a cost effective and relevant way? Online experiments help us focus our policy making decisions to act in consumers interests.  
  6. Packaged bank accounts: TR16/8

    Thematic reviews Published: 20/10/2016 Last modified: 20/10/2016
    This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We also tested whether customers who complained about their PBAs received fair outcomes.
  7. Occasional Paper No. 39: Estimating the benefits of interventions that affect consumer behaviour

    Occasional papers Published: 24/07/2018 Last modified: 27/07/2018
    Regulators seek to do both to identify and reduce consumer harm in these markets. ... Occasional Papers contribute to the work of the FCA by providing rigorous research results and stimulating debate.
  8. MS18/1: General insurance pricing practices market study

    Market studies Published: 31/10/2018 Last modified: 10/08/2020
    The FCA has published the interim report  of its general insurance pricing practices market study. This is part of a package of our work to make general insurance markets work well for consumers.
  9. Signposting to pensions guidance: our findings

    Research Published: 14/07/2016 Last modified: 14/07/2016
    Since April 2015, consumers have had greater choice around how they access their Defined Contribution (DC) pension savings. It is important that consumers looking to access these savings understand the consequences of the decisions they make.
  10. Occasional Paper No. 28: Preventing financial distress by predicting unaffordable consumer credit agreements: An applied framework

    Occasional papers Published: 31/07/2017 Last modified: 31/07/2017
    In this paper, we provide theoretical and practical evidence to help develop more effective affordability rules.