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Showing 121 to 130 of 833 search results for consumer research.

121. TR15/9: Embedding the Mortgage Market Review: Advice and Distribution

     Thematic reviews Published: 25/06/2015 Last modified: 09/07/2015
     Thematic review TR15/9 [PDF]. This report should be read in conjunction with ESRO’s independent customer research report Understanding consumer expectations of the mortgage sales process. ... We assessed the quality and suitability of mortgage advice

122. Occasional Paper No. 51: Using online experiments for behaviourally informed consumer policy

     Occasional papers Published: 10/02/2020 Last modified: 10/02/2020
     Consumer policy is informed by human behaviour but how do we measure this in a cost effective and relevant way? Online experiments help us focus our policy making decisions to act in consumers interests.  

123. TR14/12 - Enhanced transfer value pension transfers

     Thematic reviews Published: 21/07/2014 Last modified: 21/07/2014
     We recommend that consumers who have immediate concerns should contact the financial advisory firm that gave them the advice. ... That is why we intend to work with the financial advisory firms to identify affected consumers and address any concerns.

124. TR15/2: Structured Products: Thematic Review of Product Development and Governance

     Thematic reviews Published: 05/03/2015 Last modified: 12/01/2023
     Our recent work in the structured products market has focused on better understanding consumer behaviour and the way that firms approach product development and governance.

125. TR14/8 - Insurers’ management of claims – household and retail travel

     Thematic reviews Published: 22/05/2014 Last modified: 22/05/2014
     Our aim has been to understand consumers’ experience at the point of claiming. ... We also found a number of areas where insurers could further increase consumer satisfaction.

126. TR14/9 - Commercial insurance intermediaries - conflicts of interest and intermediary remuneration

     Thematic reviews Published: 27/05/2014 Last modified: 27/05/2014
     The report is aimed at general insurance intermediaries, insurers, relevant trade associations, representative groups for business and consumer bodies. ... customers. We also carried out consumer research to understand SME customers’ expectations of

127. A strategy for positive change: our ESG priorities

     Corporate documents Published: 03/11/2021 Last modified: 21/11/2022
     The FCA's environmental, social and governance (ESG) strategy sets out our target outcomes and the actions we expect to take to deliver these, to support the transition to a net zero economy.

128. Occasional Paper No. 43: Weighing anchor on credit card debt

     Occasional papers Published: 26/07/2018 Last modified: 20/10/2020
     In this study we conduct a hypothetical credit card payment experiment to test an intervention to de-anchor payment choices.

129. Occasional Paper No. 26: From advert to action: behavioural insights into the advertising of financial products

     Occasional papers Published: 12/04/2017 Last modified: 21/07/2017
     How are we affected by financial advertising? What do we pay attention to and when might we be misled? In this paper we explore the science of advertising to answer these questions.

130. Interest rates and risk-based credit limits in the UK credit card market

     Research articles Published: 08/07/2022 Last modified: 08/07/2022
     We studied variation in interest rates and credit limits to investigate how UK lenders base choices on customers' risk.