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Showing 11 to 20 of 588 search results for consumer research.

  1. Designing effective current account prompts: research summary

    Research Published: 20/11/2018 Last modified: 20/11/2018
    Banks and building societies have committed to deliver a package of prompts to their customers. These prompts aim to: increase consumers’ engagement with their current account, raise awareness of the current account switching service, and highlight developments in the retail banking market, for example that customers can now share account...
  2. Retirement Outcomes Review

    Market studies Published: 12/07/2017 Last modified: 20/03/2019
    We have published the final findings of our Retirement Outcomes Review, which looks at how the retirement income market is evolving since the pension freedoms were introduced in April 2015. As part of this, we set out a package of proposed remedies to address the concerns identified.
  3. GC20/3: Guidance for firms on the fair treatment of vulnerable customers

    Policy and guidance Guidance consultations Published: 29/07/2020 Last modified: 29/07/2020
    The FCA wants to see vulnerable consumers treated fairly and consistently across financial services sectors. The draft guidance in this consultation is intended to bring about a practical shift in firm behaviour that enables this to happen.
  4. The impact and effectiveness of Innovate

    Research Published: 29/04/2019 Last modified: 29/04/2019
    Since launching Innovate we have received nearly 1,600 applications for support and have provided support to nearly 700 firms of varying shapes and sizes. We have played an active role in the fintech industry, and have produced policy on innovation in financial services markets.
  5. Retirement income market study

    Market studies Published: 26/03/2015 Last modified: 07/07/2017
    In March 2015, we published the final findings of our retirement income market study and our proposed remedies. The final findings set out our conclusions on the effectiveness of competition in the retirement income market and our remedies on how we intend to intervene in the market to make competition work better for consumers. MS14/3.3 Final...
  6. Consumer credit and consumers in vulnerable circumstances

    Research Published: 01/04/2014 Last modified: 02/12/2014
    Consumer credit is an important part of UK financial services and the UK economy, helping people smooth their income and providing them with greater flexibility over their spending. However, we know that many millions of people across the UK get into problems paying back debt, overstretching themselves and suffering both financial and
  7. Mortgages Market Study: MS16/2

    Market studies Published: 12/12/2016 Last modified: 22/05/2019
    We have published the Mortgages Market Study final report. It explains our final findings and provides a progress update on the proposed remedies.
  8. Financial Advice Market Review (FAMR) baseline report

    Research Published: 30/06/2017 Last modified: 30/06/2017
    Find out more about our research into the development of a market that delivers affordable and accessible financial advice and guidance.
  9. Barriers in access to UK financial services

    Data and research Media centre Last modified: 31/10/2016
    Infographic showing the types of barriers that can exist for consumers trying to access financial services in the UK.
  10. Alternatives to high-cost credit

    Research Published: 22/07/2019 Last modified: 22/07/2019
    This FCA report sets out actions and recommendations to improve the availability and awareness of alternatives to high-cost credit.