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Showing 1 to 10 of 854 search results for complaints data submitted by firms.

1. REP025 data item: FAQs

   Tasks for firms Published: 26/10/2023 Last modified: 17/04/2024
   Find out more about how to complete REP025, for on-going reporting of complaints and revenue data by principal firms on their appointed representatives (ARs) and introducer appointed representatives (IARs).

2. Complaints data items: FAQs

   Registers and systems Published: 10/05/2016 Last modified: 13/06/2022
   Complaints data items: FAQs

3. Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)

   Multi-firm reviews Published: 07/11/2023 Last modified: 23/04/2024
   This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly.

4. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

5. Aggregate complaints data: 2019 H1

   Data Published: 17/10/2019 Last modified: 17/10/2019
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

6. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

7. Firm handling of complaints during coronavirus

   Firms Published: 01/05/2020 Last modified: 12/05/2021
   Find out about how firms should handle complaints during coronavirus.

8. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

9. Service standards 2019/20

   Data Published: 24/06/2020 Last modified: 24/06/2020
   The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

10. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.