Filter results
Category
Filter by document type
Document type
Filter by year
Sort by:

Search results

Showing 1 to 10 of 784 search results for complaints data submitted by firms.

  1. Latest news

    Registers and systems Published: 09/05/2016 Last modified: 28/09/2020
    Gabriel is the FCA's online system for collecting and storing regulatory data from firms.Find out about the latest Gabriel news and updates.
  2. About our data

    Last modified: 18/09/2020
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.
  3. Complaints data items: FAQs

    Registers and systems Published: 10/05/2016 Last modified: 08/06/2018
    A:We will check that the data firms have published is the same as that submitted in their complaints return, and will then republish this information in a consolidated report. ... It is each firm’s responsibility to ensure the data it publishes
  4. Complaints data

    Data Published: 16/04/2020 Last modified: 18/09/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  5. How to complain

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 16/04/2020
    Financial firms we regulate must have a procedure in place for resolving disputes with their customers and respond to you within set deadlines.
  6. Changes to regulatory reporting during coronavirus

    Tasks for regulated firms Published: 22/04/2020 Last modified: 28/08/2020
    Given the impact of coronavirus (Covid-19), we have introduced some temporary measures for firms submitting regulatory returns.
  7. 2020 Disclosure Log

    Last modified: 07/09/2020
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2020. 
  8. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 
  9. Aggregate complaints data: 2019 H1

    Data Published: 17/10/2019 Last modified: 17/10/2019
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 
  10. Business interruption insurance

    Firms Published: 15/05/2020 Last modified: 29/09/2020
    Find out how we are seeking legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis.