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Showing 1 to 10 of 2439 search results for complaints data for 2016.

  1. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.
  2. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  3. Complaints data 2016 H1 summary info [pdf]

    Data Published: 06/10/2016
    Latest statistics summary for complaints data for 2016 H1.
  4. Aggregate complaints data 2016 H2 [xlsx]

    Data Published: 26/04/2017
    Aggregate sector wide firm complaints data for 2016 H2. Including opened, closed, upheld, speed of closure and redress.
  5. Aggregate complaints data 2016 H1 [xlsx]

    Data Published: 05/10/2016
    Aggregate sector wide firm complaints data for 2016 H1. Including opened, closed, upheld, speed of closure and redress.
  6. Firm level complaints data 2016 H1 [xlsx]

    Data Published: 06/10/2016
    Firm level complaints data 2016 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  7. Complaints data

    Data Published: 16/04/2020 Last modified: 18/09/2020
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.
  8. Firm level complaints data 2016 H2 [xlsx]

    Data Published: 26/04/2017
    Firm level complaints data 2016 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  9. Aggregate complaints data charts 2016 H2 [pdf]

    Data Published: 26/04/2017
    These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2,
  10. Aggregate complaints data charts 2016 H1 [pdf]

    Data Published: 06/10/2016
    These charts look at total number of complaints opened and total number excluding Payment Protection Insurance (PPI), complaints broken down by product type and the top five most complained about products or services in 2016 H1, percentage of total