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Showing 1 to 10 of 3279 search results for complaints data for 2016.
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Aggregate complaints data: 2016 H2
This data includes all the complaints that firms report to us. -
Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time. -
Aggregate complaints data 2016 H1 [xlsx]
Aggregate sector wide firm complaints data for 2016 H1. Including opened, closed, upheld, speed of closure and redress. -
Complaints data 2016 H1 summary info [pdf]
Latest statistics summary for complaints data for 2016 H1. -
Aggregate complaints data 2016 H2 [xlsx]
Aggregate sector wide firm complaints data for 2016 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2016 H1 [xlsx]
Firm level complaints data 2016 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm level complaints data 2016 H2 [xlsx]
Firm level complaints data 2016 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Aggregate complaints data charts 2016 H1 [pdf]
These charts look at total number of complaints opened and total number excluding Payment Protection Insurance (PPI), complaints broken down by product type and the top five most complained about products or services in 2016 H1, percentage of total -
Aggregate complaints data charts 2016 H2 [pdf]
These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2, -
Previous complaints data
Explore complaints data for previous years.