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Showing 1 to 11 of 519 search results for complaints about payment protection insurance.

1. Payment protection insurance

   Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

2. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

3. Payment protection insurance complaints deadline Final Report

   PPI Corporate documents Published: 24/10/2018 Last modified: 24/04/2020
   This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it.

4. Complaints fall by 5%: PPI, current accounts and general insurance still most complained about products

   Press Releases Published: 25/09/2014 Last modified: 07/02/2022
   The latest complaints data published by the Financial Conduct Authority (FCA) shows financial services firms received 2,358,732 new complaints between January and June 2014.

5. PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

   Policy and guidance Policy statements Published: 02/03/2017 Last modified: 09/02/2018
   This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20. 

6. FCA data shows consumer complaints fall by 15%

   Press Releases Published: 09/04/2014 Last modified: 24/11/2021
   The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013.

7. CP15/39: Rules and guidance on payment protection insurance complaints

   Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
   CP15/39: Rules and guidance on payment protection insurance complaints. Consultation papers First published:. ... CP15/39: Rules and guidance on payment protection insurance complaints [PDF]. We have also published the following accompanying research

8. TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress

   Thematic reviews Published: 25/09/2013 Last modified: 15/11/2016
   TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress. ... Thematic Review 13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and

9. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

10. New FCA data show 3.76 million complaints about financial services firms

    Press Releases Published: 19/04/2018 Last modified: 31/05/2018
    Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to figures published today by the FCA.

11. FCA starts countdown to PPI complaints deadline with advertising campaign featuring Arnold Schwarzenegger

    Press Releases Published: 29/08/2017 Last modified: 29/08/2017
    Arnold Schwarzenegger will feature in a new campaign designed to create awareness of the deadline to make a complaint about Payment Protection Insurance (PPI).