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Showing 41 to 50 of 4671 search results for complaints%20data.

  1. FCA publishes PPI complaints deadline Progress Report

    Press Releases Published: 24/10/2018 Last modified: 11/04/2024
    The FCA has published an update on the progress of its payment protection insurance (PPI) consumer communications campaign and supporting supervisory work.

  2. Regulators finalise clearer, more transparent Complaints Scheme

    Press Releases Published: 27/07/2023 Last modified: 27/07/2023
    The FCA, the Prudential Regulation Authority (PRA) and the Bank of England have finalised a revised scheme for those who have complaints about the regulators, following a consultation.

  3. Information on super complaints received by the FCA - March 2022

    FOI Release Date of Release: 17/03/2022
    The FCA answers questions regarding super complaints it has received.

  4. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

  5. Aggregate complaints data: 2021 H2

    Data Published: 28/04/2022 Last modified: 20/10/2022
    This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group.

  6. TR14/18 – Complaint handling

    Thematic reviews Published: 17/11/2014 Last modified: 10/11/2016
    In relation to complaints, this means firms having effective and transparent complaint-handling arrangements which ensure that complaints are dealt with reasonably, promptly and fairly. ... In particular, firms may like to focus on:. Whether their

  7. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.

  8. Complaints data sortable table: 2016 H2

    Data and research Published: 26/04/2016 Last modified: 26/04/2017
    Complaints data sortable table: 2016 H2

  9. FCA publishes PPI complaints deadline final report

    Press Releases Published: 24/04/2020 Last modified: 01/05/2020
    The Financial Conduct Authority (FCA) has published its final report on the impact of the deadline for PPI complaints. The report highlights the outcome of the communications campaign which ran for two years.

  10. Most complained about firms and products revealed

    News stories Published: 15/04/2013 Last modified: 29/11/2016
    We have published the number of complaints received by banks, building societies, insurers and mortgage providers during the second half of 2012, and what those complaints were about. If you are thinking about moving your money, comparing mortgages