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Showing 21 to 30 of 720 search results for complaints data to help assess.

  1. Electronic money institution applicants

    Firm authorisation Electronic money and payment institutions Published: 09/05/2015 Last modified: 26/03/2024
    Find out what conditions you must meet to become an e-money institution, and what to include in your application to be authorised by or registered with the FCA.

  2. Business interruption insurance

    Firms Focus areas Published: 11/05/2020 Last modified: 05/04/2024
    Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

  3. About our complaints data

    Data Published: 06/05/2016 Last modified: 19/10/2023
    This page provides more information about how the FCA collects and reports complaints data.

  4. Principals and appointed representatives

    Firms Tasks for firms Published: 09/05/2015 Last modified: 20/11/2023
    If you’re a principal firm for an appointed representative (AR), find out what your responsibilities are and when to notify the FCA.

  5. Consumer credit – Ongoing service and end of agreement

    Consumer credit firms Published: 26/04/2019 Last modified: 03/02/2023
    We outline why your commitment to customers does not end after they enter into an agreement with you.

  6. FCA provides update on PPI

    Press Releases Published: 02/08/2016 Last modified: 26/06/2019
    CP16/20, 2 August 2016 Rules and guidance on payment protection insurance complaints: feedback on CP15/39 and further consultation. ... CP15/39, 26 November 2015: Rules and guidance on payment protection insurance complaints.

  7. Financial crime

    Tasks for firms Published: 30/07/2015 Last modified: 11/03/2024
    Integrity of the UK's financial markets requires the FCA to ensure firms have effective systems and controls to detect, prevent and deter financial crime. Learn from good and poor examples and browse our guide to financial crime.

  8. Our supervisory approach to PPI

    News stories Published: 16/08/2017 Last modified: 16/08/2017
    We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do

  9. Personal data used when you contact us

    Last modified: 04/12/2023
    How and why the FCA uses personal data to help us respond when you contact the organisation.

  10. Complaints handling review findings

    Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
    The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.
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