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Showing 111 to 120 of 720 search results for complaints data to help assess.

  1. Consumer credit countdown – Review into debt collection practices of payday lenders starts on day one of FCA regulation

    Press Releases Published: 12/03/2014 Last modified: 30/09/2016
    This will include how they communicate, how they propose to help people regain control of their debt, and how sympathetic they are to each borrower’s individual situation. ... Continue to engage with the industry to encourage them to create a real-time
  2. Trust and confidence - ensuring firms’ ethics are built around their customers

    Speeches Published: 12/11/2013 Last modified: 12/11/2013
    Speech by Clive Adamson, Director of Supervision, at the Insurance Institute of London, London. This is the text of the speech as drafted, which may differ from the delivered version.
  3. Retirement Income Advice Assessment Tool (RIAAT)

    Published: 20/03/2024 Last modified: 20/03/2024
    De
  4. Complain about us, the PRA or the Bank of England (the regulators)

    How we operate Published: 04/04/2016 Last modified: 13/03/2024
    Find out how to make a complaint about the regulators and how we investigate complaints.
  5. Speech: Beyond economics?

    Insight Published: 25/01/2017 Last modified: 28/02/2017
    We have not applied Neuroeconomics but have considered whether it could help us, given some apparent usage by firms. ... We see possible help with this in the public sector management literature on ‘wicked problems’.
  6. FCA proposes changes to complaint handling rules to help victims of authorised push payment fraud

    Press Releases Published: 26/06/2018 Last modified: 26/06/2018
    Authorised push payment (APP) fraud is where a fraudster tricks an individual consumer or micro business to instruct their payment services provider (PSP), such as their bank, to send money from their account to an account controlled by that
  7. Publications

    Last modified: 19/03/2024
    Policy and guidance, corporate documents, notices and decisions, data, research and forms
  8. Our approach to consumers

    Corporate documents Published: 19/03/2024 Last modified: 19/03/2024
    Our Approach to Consumers sets out how we use our powers and tools to protect consumers of financial services, in line with our consumer protection objective.
  9. Update for consumers on Philips Trust Corporation

    News stories Published: 22/03/2024 Last modified: 22/03/2024
    We provide an update for consumers on our work relating to the administration of Philips Trust Corporation.
  10. What we publish

    Last modified: 19/03/2024
    We publish a wide range of publications: consultations, policy papers, decision-making documents, research and other useful information. Find out more about the types of documents available.