Search results

Showing 51 to 60 of 458 search results for complaints data to help assess how well firms.

51. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.

52. TR17/1: Customer understanding: Retail banks and building societies

    Thematic reviews Published: 17/07/2017 Last modified: 17/07/2017
    This report provides the findings from our thematic review into firms’ assessment of customer understanding of transactions delivered by retail banks and building societies to consumers.

53. The Evolution of the Mortgage Market

    Speeches Published: 11/03/2015 Last modified: 11/03/2015
    To help firms when thinking about developing new products and distribution strategies we have recently undertaken a thematic review which looks at firms Governance of Mortgage Lending Strategies and we will ... We have consulted on some high-level,

54. The Financial Conduct Authority to gather evidence on how the PPI complaints process is working

    Press Releases Published: 30/01/2015 Last modified: 03/11/2016
    While this work continues, the FCA expects firms to continue to deal with PPI complaints in accordance with our requirements. ... The FCA’s intensive work with firms has led them to improve their assessments of PPI complaints.

55. The FCA and the Future of Retail Banking

    Speeches Published: 26/11/2013 Last modified: 04/11/2019
    Speech by Clive Adamson, FCA Director of Supervision, at the Marketforce and the IEA’s 16th Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

56. Investor protection under MiFID II

    Speeches Published: 20/10/2015 Last modified: 20/10/2015
    Speech by David Geale, Director of Policy, FCA, delivered at the FCA MiFID II Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

57. Our Perimeter Report

    Annual reports Published: 20/07/2022 Last modified: 05/04/2024
    Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products

58. Business interruption insurance

    Firms Focus areas Published: 11/05/2020 Last modified: 05/04/2024
    Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

59. FCA highlights concerns when credit firms allow repeat borrowing

    Press Releases Published: 06/08/2020 Last modified: 07/08/2020
    The FCA has today published the findings of a review into relending by firms that offer high-cost credit.

60. Mutual societies registration function: 2022-23

    Mutual societies Corporate documents Published: 26/05/2023 Last modified: 26/05/2023
    An update on the FCA's work and a breakdown of societies on the register.