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Showing 41 to 50 of 456 search results for complaints data to help assess how well firms.
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Whistleblowing qualitative assessment survey 2022
This report sets out the findings of a qualitative assessment survey of a small sample of whistleblowers who disclosed their concerns about wrongdoing to the FCA. The survey was conducted to understand whistleblowers’ experience of reporting to -
Human face of regulation
Speech by Martin Wheatley, Chief Executive, the FCA, at the London School of Economics, London -
Personal data and enforcement
How and why the FCA uses personal data to carry out its enforcement functions. -
The Financial Conduct Authority to gather evidence on how the PPI complaints process is working
While this work continues, the FCA expects firms to continue to deal with PPI complaints in accordance with our requirements. ... The FCA’s intensive work with firms has led them to improve their assessments of PPI complaints. -
Business Plan 2023/24
The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy. -
The journey to a sustainable credit market
Speech by Christopher Woolard, Director of Strategy & Competition, FCA, delivered at the Credit Summit. This is the text of the speech as drafted, which may differ from the delivered version. -
FCA operating service metrics 2022/23
This report sets out how the FCA performed in 2022/23 against 54 operating service metrics, including how it dealt with regulatory applications, telephone enquiries and other correspondence. -
TR17/1: Customer understanding: Retail banks and building societies
This report provides the findings from our thematic review into firms’ assessment of customer understanding of transactions delivered by retail banks and building societies to consumers. -
Data strategy update 2022
The FCA sets out where it has made progress against its 2020 Data Strategy, where it has more to do, and where it has increased its focus. -
What does the future of insurance broking look like?
Speech by Simon Green, Head of General Insurance and Protection, the FCA, at the Incisive Media Insurance Age Regulation event, London. This is the text of the speech as drafted, which may differ from the delivered version.