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Showing 131 to 140 of 456 search results for complaints data to help assess how well firms.
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FCA clarifies fairer treatment of regular premium PPI complaints
The Financial Conduct Authority (FCA) has today issued a consultation paper on new guidance about the handling of certain regular premium payment protection insurance (PPI) complaints. The proposed guidance clarifies FCA expectations. -
Our supervisory approach to PPI
We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do -
Market Watch 68
In this Market Watch we discuss web-based trading platforms, which are widely used for Rates and Fixed Income products and share our concerns about gaps in users’ surveillance of web-based platform activity. -
Meeting the growth challenge
Speech by Martin Wheatley, Chief Executive, the FCA, at the British Insurance Brokers’ Association (BIBA) conference, ExCel Centre, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
The future of the UK mortgage market
Speech by Christopher Woolard, Director of Strategy & Competition, FCA, delivered at the FCA mortgage conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
British Steel Pension Scheme redress FAQ
The FCA provides answers to requests for further clarification on our consultation on the BSPS redress scheme. -
Operational Resilience
We set out the requirements of our policy and how to report an operational disruption. -
Whistleblowing: How to make a report
Find out how to report your concerns to the FCA's Whistleblowing team and what happens to your information once you have made a report -
Preparing for the future of Consumer Investments
We want consumers of all wealth levels to be able to make good investment decisions, with confidence and understanding of the risks and the protection involved.