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Showing 111 to 120 of 456 search results for complaints data to help assess how well firms.

  1. Packaged bank accounts: TR16/8

    Thematic reviews Published: 20/10/2016 Last modified: 20/10/2016
    This report provides the findings from our thematic review into packaged bank accounts (PBAs). The review was performed to assess how firms implemented the PBA Insurance: Conduct of Business Sourcebook rules that were introduced in March 2013. We
  2. Our work on motor finance

    News stories Published: 31/07/2017 Last modified: 15/03/2018
    We are looking at the motor finance market to ensure that it works well and to assess whether consumers are at risk of harm.
  3. Promoting competition

    What we do Published: 22/03/2016 Last modified: 13/12/2023
    What the FCA does to promote effective competition in the interests of consumers.
  4. Statement on Plevin v Paragon Personal Finance Ltd

    Statements Published: 27/05/2015 Last modified: 27/06/2019
    In January, the Financial Conduct Authority (FCA) announced that it would be collecting evidence on current trends in complaints on payment protection insurance (PPI).
  5. Business Plan 2021/22

    Business plans Published: 15/07/2021 Last modified: 19/08/2021
    Our Business Plan 2021/22 explains how we see our future role and priorities, how we intend to deliver them and how we will measure our performance.
  6. Climate Financial Risk Forum (CFRF)

    Firms Published: 11/08/2019 Last modified: 12/06/2023
    The Climate Financial Risk Forum (CFRF) brings together senior financial sector representatives to share their experiences in managing climate-related risks and opportunities.
  7. Firm specific complaints data

    Data Published: 19/10/2023 Last modified: 30/10/2023
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  8. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.
  9. Principals and appointed representatives

    Firms Tasks for firms Published: 09/05/2015 Last modified: 20/11/2023
    If you’re a principal firm for an appointed representative (AR), find out what your responsibilities are and when to notify the FCA.
  10. Sample business plan

    Firm authorisation Published: 25/10/2023 Last modified: 25/10/2023
    If you're applying to be authorised by the FCA, learn what to include in your regulatory business plan (RBP).