Search results
Showing 11 to 20 of 456 search results for complaints data to help assess how well firms.
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Aggregate complaints data: 2019 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2019 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2022 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2022, between between 1 January and 30 June 2022. This includes the latest trends and analysis by product group. -
Aggregate complaints data: 2018 H2
This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group. -
Retail banking: product governance review
The latest stage of our supervision work looked at product governance in small and medium-sized retail banks. It examined how well banks consider customers’ needs when they design and sell products and provide after-sales services. We found common -
About our complaints data
This page provides more information about how the FCA collects and reports complaints data. -
Consumer credit – Ongoing service and end of agreement
We outline why your commitment to customers does not end after they enter into an agreement with you. -
FCA provides update on PPI
to clarify how firms should assess fairness and redress where commission or profit share rates vary during the life of the PPI policy. ... CP15/39, 26 November 2015: Rules and guidance on payment protection insurance complaints. -
Personal data used when you contact us
How and why the FCA uses personal data to help us respond when you contact the organisation. -
Financial crime
Integrity of the UK's financial markets requires the FCA to ensure firms have effective systems and controls to detect, prevent and deter financial crime. Learn from good and poor examples and browse our guide to financial crime.