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Showing 71 to 80 of 112 search results for complaints data to help assess how well firms are treating.

  1. The FCA and the Future of Retail Banking

    Speeches Published: 26/11/2013 Last modified: 04/11/2019
    Speech by Clive Adamson, FCA Director of Supervision, at the Marketforce and the IEA’s 16th Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
  2. Regulation round-up November 2018

    Newsletters Published: 15/11/2018 Last modified: 15/11/2018
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.
  3. FCA proposes price cap for payday lenders

    Press Releases Published: 15/07/2014 Last modified: 15/07/2014
    The FCA expects to see evidence of a significant increase in firms participating in real-time data sharing by November, and better coverage by real-time databases. ... In June 2014 the FCA secured an agreement from payday firm Wonga to pay compensation
  4. Retail Banking: Business Continuity Planning

    Multi-firm reviews Published: 11/07/2019 Last modified: 12/07/2019
    We have recently reviewed business continuity planning (BCP) amongst a number of small and medium-sized retail banks, payments institutions and electronic money institutions.
  5. Consumer Investments: Strategy and Feedback Statement

    Corporate documents Published: 14/09/2021 Last modified: 14/10/2021
    The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. 
  6. Relending by high-cost lenders

    Firms Multi-firm reviews Published: 06/08/2020 Last modified: 07/08/2020
    This report sets out our review findings of relending by firms in the high-cost lenders portfolio.
  7. Conduct risk during LIBOR transition

    Firms Focus areas Markets Markets policy Published: 19/11/2019 Last modified: 25/04/2022
    Questions and answers for firms on conduct risk during LIBOR transition.
  8. Investor protection under MiFID II

    Speeches Published: 20/10/2015 Last modified: 20/10/2015
    Speech by David Geale, Director of Policy, FCA, delivered at the FCA MiFID II Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.
  9. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.
  10. Regulation round-up February 2018

    Newsletters Published: 15/02/2018 Last modified: 21/02/2018
    Regulation round-up is our monthly email to all regulated firms, updating you on the latest news that affects your sector.