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Showing 71 to 80 of 130 search results for complaints data to help assess how well firms are treating.
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Market Watch 72
In this Market Watch, we outline our recent findings on the quality of service provided by Approved Publication Arrangements (APAs) and Approved Reporting Mechanisms (ARMs), collectively known as Data Reporting Services Providers (DRSPs), to clients -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
Cyber resilience and supplier risk: moving beyond compliance
Speech delivered by Nausicaa Delfas, Chief Operating Officer at the FCA, at the Cyber Security Summit and Expo 2017 -
Apply to become a claims management company
Find out how to apply to the FCA for authorisation if you’re a claims management company (CMC) or you provide claims management activities. -
Supporting material for applications by consumer credit, mortgage and other consumer finance firms
If you're applying to be authorised by the FCA, find out what supporting material to include in your application and how to prepare everything. -
Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Data strategy update 2022
The FCA sets out where it has made progress against its 2020 Data Strategy, where it has more to do, and where it has increased its focus. -
The journey to a sustainable credit market
Speech by Christopher Woolard, Director of Strategy & Competition, FCA, delivered at the Credit Summit. This is the text of the speech as drafted, which may differ from the delivered version. -
Brexit and financial services: where have we got to?
Speech by Andrew Bailey, Chief Executive of the FCA, delivered at the City Banquet, Mansion House, London. -
Mutual societies registration function: 2021-22
An update on our work and a breakdown of societies on the register.