Search results
Showing 21 to 30 of 112 search results for complaints data to help assess how well firms are treating.
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Complain about us, the PRA or the Bank of England (the regulators)
Find out how to make a complaint about the regulators and how we investigate complaints. -
Personal data and supervision
This page explains how and why we use personal data to fulfil our supervision functions. -
FCA outcomes and metrics
The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them. -
Data strategy update 2022
The FCA sets out where it has made progress against its 2020 Data Strategy, where it has more to do, and where it has increased its focus. -
Our Perimeter Report
Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products -
Reporting requirements: payment service providers and e-money issuers
The information and data we need from you to meet your regular reporting requirements, including details on how to submit your report. -
Business interruption insurance
Find out how we are seeking legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. -
Complaints handling review findings
The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints. -
Retail banking: product governance review
The latest stage of our supervision work looked at product governance in small and medium-sized retail banks. It examined how well banks consider customers’ needs when they design and sell products and provide after-sales services. We found common -
FCA provides update on PPI
to clarify how firms should assess fairness and redress where commission or profit share rates vary during the life of the PPI policy. ... CP15/39, 26 November 2015: Rules and guidance on payment protection insurance complaints.