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Showing 101 to 110 of 130 search results for complaints data to help assess how well firms are treating.

  1. Retail Banking: Business Continuity Planning

    Multi-firm reviews Published: 11/07/2019 Last modified: 12/07/2019
    We have recently reviewed business continuity planning (BCP) amongst a number of small and medium-sized retail banks, payments institutions and electronic money institutions.

  2. Chief Executive speaks at APM about recent work and future challenges

    Speeches Published: 20/07/2016 Last modified: 20/07/2016
    Speech by Andrew Bailey, Chief Executive at the FCA, delivered at our 2016 Annual Public Meeting.

  3. Compensation package agreed for consumers sold card security products

    Press Releases Published: 27/01/2015 Last modified: 28/01/2015
    They do not need to use a claims management company to help them make a claim. ... The FCA has an overarching strategic objective of ensuring the relevant markets function well.

  4. Pilot general Insurance value measures data – year ending 31 August 2019

    Data Published: 08/09/2020 Last modified: 31/10/2022
    The FCA has published general insurance (GI) value measures data value measures data for 28 insurers (including both UK and EEA firms) for the year ending 31 August 2019.  

  5. Defined Benefit (DB) transfers – further update on our work

    Multi-firm reviews Published: 05/06/2020 Last modified: 24/08/2020
    We set out further findings from our assessment of the suitability of defined benefit (DB) transfer advice, as part of a package of measures to improve standards in this area.

  6. The FCA's response to COVID-19 and expectations for 2020

    Speeches Published: 04/06/2020 Last modified: 04/06/2020
    Speech by Megan Butler, Executive Director of Supervision – Investment, Wholesale and Specialists at the FCA, delivered at PIMFA’s Virtual Festival.

  7. Apply to become a consumer credit lender or hirer

    Firm authorisation Published: 15/11/2023 Last modified: 16/11/2023
    Find out how to apply to the FCA for authorisation If you want to engage in regulated activities as a lender or hirer.

  8. Proceeds of fraud - Detecting and preventing money mules

    Multi-firm reviews Published: 19/10/2023 Last modified: 13/11/2023
    We share the key findings from our review of payment account providers’ systems and controls against money mule activity.

  9. Reporting requirements: payment service providers and e-money issuers

    Tasks for firms Published: 12/05/2015 Last modified: 12/03/2024
    The FCA provides the information and data we need from you to meet your regular reporting requirements, including details on how to submit your report.

  10. Consumer Duty implementation: good practice and areas for improvement

    Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
    What firms are doing well and what they could do better.