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Showing 1 to 10 of 87 search results for complaints data to help assess how well firms are treating.

1. Aggregate complaints data: 2021 H1

   Data Published: 28/10/2021 Last modified: 28/04/2022
   This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group.

2. About our data

   Data Published: 06/05/2016 Last modified: 28/04/2022
   This page provides more information about how the FCA collects and reports complaints data.

3. Aggregate complaints data: 2020 H2

   Data Published: 29/04/2021 Last modified: 28/10/2021
   This page focuses on complaints that financial services firms reported to us during the second half (H2) of 2020, between 1 July and 31 December 2020. This includes the latest trends and analysis by product group.

4. Aggregate complaints data: 2020 H1

   Data Published: 15/12/2020 Last modified: 29/04/2021
   This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2020, between 1 January and 30 June 2020. This includes the latest trends and analysis by product group.

5. Aggregate complaints data: 2019 H1

   Data Published: 17/10/2019 Last modified: 17/10/2019
   This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

6. Aggregate complaints data: 2019 H2

   Data Published: 16/04/2020 Last modified: 16/04/2020
   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

7. Aggregate complaints data: 2018 H2

   Data Published: 18/04/2019 Last modified: 18/04/2019
   This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

8. Consumer credit – Ongoing service and end of agreement

   Consumer credit firms Published: 26/04/2019 Last modified: 29/04/2019
   We want to help firms understand what they are required to do under our rules and what our expectations are of them. On this page, we outline why your commitment to customers does not end after they enter into an agreement with you.

9. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 06/08/2020
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

10. Regulation round-up October 2013

    Newsletters Published: 29/10/2013 Last modified: 07/02/2022
    At the start of the month the FCA set out its plans for the regulation of Consumer Credit from April of next year.