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Showing 11 to 20 of 852 search results for complaints data submitted by firms.

11. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.

12. Using claims management companies

    Know your rights Published: 07/03/2019 Last modified: 01/03/2022
    The FCA is the regulator for CMCs in England, Wales and Scotland. The Financial Ombudsman Service has taken over complaints about CMCs.

13. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

14. 2019 Disclosure Log

    Last modified: 20/03/2024
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2019. 

15. Business interruption insurance test case: draft guidance for firms

    Policy and guidance Guidance consultations Published: 01/06/2020 Last modified: 01/06/2020
    FCA publishes draft guidance for firms on the business interruption insurance test case

16. Business interruption insurance

    Firms Focus areas Published: 11/05/2020 Last modified: 05/04/2024
    Find out about how we obtained legal clarity on business interruption (BI) insurance during the coronavirus (Covid-19) crisis. 

17. RegData help and FAQs

    Registers and systems Published: 04/05/2016 Last modified: 13/02/2023
    You can find help and/or FAQs on all the Gabriel data items below and via the links to the right.

18. Information on super complaints received by the FCA - March 2022

    FOI Release Date of Release: 17/03/2022
    The FCA answers questions regarding super complaints it has received.

19. Updated statement on Which? super-complaint on push payments

    Statements Published: 16/12/2016 Last modified: 16/12/2016
    The Payment Systems Regulator (PSR) has published its response to the Which? super-complaint regarding consumer safeguards in the market for push payments.

20. Authorised payment institution (authorised PI)

    Last modified: 22/09/2017
    2. The FCA encourages applications to be correctly completed and submitted as early as possible. ... 2. PSD2 passporting gateway will open for authorised PIs on 13 December 2017.Notifications can be submitted using Connect from 2 January 2018.