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Showing 41 to 50 of 16922 search results for complaints data published.
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Aggregate complaints data: 2023 H1
This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2023, between between 1 January to 30 June 2023. This includes the latest trends and analysis by product group. -
FCA performance scorecard - comparison metrics for personal current accounts 2020
This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider. -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
Aggregate complaints data: 2021 H2
This page focuses on complaints that financial services firms reported to us during the first half (H2) of 2021, between 1 July and 31 December 2021. This includes the latest trends and analysis by product group. -
FSA - PS13/7 Complaints against the regulators
This Policy Statement sets out the scheme for complaints against the Bank of England, the Financial Conduct Authority and the Prudential Regulation Authority. -
Amerdeep Somal appointed as Complaints Commissioner
The Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA) and the Bank of England have today announced the appointment of Amerdeep Somal as Complaints Commissioner. -
FCA publishes complaints data for the second half of 2012
We have published the latest complaints data showing complaints to financial services firms between July and December 2012. -
Updated statement on Which? super-complaint on push payments
The Payment Systems Regulator (PSR) has published its response to the Which? super-complaint regarding consumer safeguards in the market for push payments. -
CP14/30: Improving complaints handling
We are consulting on proposed changes to rules to improve complaints handling. -
Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.