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Showing 1 to 10 of 1121 search results for complaints data from firms to enable.

1. Aggregate complaints data: 2016 H2

   Firms Published: 05/04/2016 Last modified: 23/10/2017
   This data includes all the complaints that firms report to us.

2. About our complaints data

   Data Published: 06/05/2016 Last modified: 19/10/2023
   This page provides more information about how the FCA collects and reports complaints data.

3. Aggregate complaints data: 2016 H1

   Data and research Published: 06/10/2016 Last modified: 23/05/2022
   The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

4. Consumer investments data review 2020

   Data Published: 18/01/2021 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 January and 31 October 2020.

5. Aggregate complaints data: 2018 H2

   Data Published: 18/04/2019 Last modified: 18/04/2019
   This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

6. Firm handling of complaints during coronavirus

   Firms Published: 01/05/2020 Last modified: 12/05/2021
   Find out about how firms should handle complaints during coronavirus.

7. Service standards 2019/20

   Data Published: 24/06/2020 Last modified: 24/06/2020
   The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

8. Service standards 2018/19

   Data Published: 24/06/2019 Last modified: 24/06/2019
   The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.

9. Consumer investments data review April 2020 - March 2021

   Data Published: 15/09/2021 Last modified: 13/06/2023
   A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021.

10. Complaints data

    Data Published: 19/10/2023 Last modified: 03/11/2023
    The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.