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Showing 1 to 10 of 2361 search results for complaints data for 2018.
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Aggregate complaints data: 2018 H2
This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group. -
Complaints Data Analysis: 2018 H1 [pdf]
This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers. -
Aggregate complaints data to 2018 H1 [xlsx]
Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress. -
Aggregate complaints data to 2018 H2 [xlsx]
Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2018 H1 [xlsx]
Firm level complaints data 2018 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm level complaints data 2018 H2 [xlsx]
Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Previous complaints data
Explore complaints data for previous years. -
FCA data show 5% drop in complaints in the second half of 2018
The FCA has published the complaints figures for regulated firms for the second half of 2018. -
FCA data shows increase in complaints with more than 4 million complaints during the first half of 2018
The Financial Conduct Authority (FCA) has today published the complaints figures for regulated firms for the first half of 2018. -
Service standards 2018/19
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.