Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 21 to 30 of 2160 search results for complaints data for 2017.

  1. Aggregate complaints data: 2021 H1

    Data Published: 28/10/2021 Last modified: 28/04/2022
    This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group.

  2. Firm level complaints data 2016 H2 [xlsx]

    Data Published: 26/04/2017
    Firm level complaints data 2016 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

  3. FCA statement on super-complaint from Which?

    Statements Published: 23/09/2016 Last modified: 01/02/2017
    Which? submitted a super-complaint to the PSR and the FCA calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster.

  4. Aggregate complaints data charts 2016 H2 [pdf]

    Data Published: 26/04/2017
    These charts look at highlights for 2016 H2, total complaints as a ratio of the context measure for each type of product, causes of complaints 2016 H2, complaints by product group 2016 H2, percentage of complaints upheld by product group 2016 H2,

  5. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 23/05/2022
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.

  6. PPI campaign response update

    PPI News stories Published: 13/12/2018 Last modified: 10/09/2019
    The data provides useful insight into how many people our campaign prompted to find out more about PPI via FCA channels. ... The report includes data on consumers’ actions and outcomes, as well as campaign key performance indicators.

  7. Aggregate complaints data: 2022 H1

    Data Published: 20/10/2022 Last modified: 27/04/2023
    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2022, between between 1 January and 30 June 2022. This includes the latest trends and analysis by product group.

  8. Aggregate complaints data: 2019 H2

    Data Published: 16/04/2020 Last modified: 16/04/2020
    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2019, between 1 July and 31 December 2019. This includes the latest trends and analysis by product group. 

  9. FCA statement on redress methodology for pension transfers

    Statements Published: 03/08/2016 Last modified: 17/01/2017
    The Financial Conduct Authority (FCA) has today announced that it intends to consult in autumn 2016 to update the methodology used to calculate the levels of redress due in cases of unsuitable advice on transfers from defined benefit (DB)

  10. FCA statement on judicial review of PPI complaints measures

    Statements Published: 20/10/2017 Last modified: 20/10/2017
    On 3 October 2017 the Court of Appeal refused We Fight Any Claim permissionto appeal the decision by Mr Justice Singh (as he then was) in the Administrative Court on 4 ... August 2017 to refuse We Fight Any Claim permission to bring a claim for judicial