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Showing 91 to 100 of 1334 search results for complaints data 2011.

  1. How to complain

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 16/04/2020
    Financial firms we regulate must have a procedure in place for resolving disputes with their customers and respond to you within set deadlines.
  2. Firm level complaints data 2015 H1 [xlsx]

    Data Published: 25/09/2015 Last modified: 22/02/2016
    Firm level complaints data 2015 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  3. PPI complaints made using a claims management company

    PPI Consumers Last modified: 22/08/2020
    Find out what it means – and what it will cost you – if you chose to pay a claims company to complain on your behalf.
  4. FSA - CP11/10 [pdf]

    Consultation papers Published: 27/05/2011 Last modified: 30/05/2013
    Consultation FSA - CP11/10 - The FSA's Consultation paper CP11/10 is entitled 'Consumer complaints: The ombudsman award limit and changes to complaints-handling rules'. It was published in May 2011.
  5. [pdf]

    Documents Published: 24/09/2014 Last modified: 25/09/2014
  6. Payment protection insurance explained

    PPI Consumers Last modified: 22/08/2020
    Payment protection insurance (PPI) was usually sold with products that you need to make repayments on, like a loan, credit card or mortgage.
  7. Help and support with PPI

    PPI Consumers Last modified: 22/08/2020
    The deadline to submit a complaint about PPI has now passed. We are unable to help you with your individual PPI complaint and suggest you speak directly with your provider to find out what your next steps are.
  8. Coronavirus and consumers’ complaints

    Consumers Published: 01/05/2020 Last modified: 31/07/2020
    Find out about how your complaints should be handled during the coronavirus situation.
  9. Reporting complaints

    Tasks for regulated firms Published: 06/08/2015 Last modified: 04/11/2016
    The Dispute Resolution (DISP) rules require firms to send us reports on volumes of complaints.
  10. Aggregate complaints data charts 2015 H2 [pdf]

    Data Published: 24/03/2016 Last modified: 30/03/2016
    Aggregate complaints charts: 2015 (H2). Including opened, closed, upheld, speed of closure and redress.