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Showing 51 to 60 of 1334 search results for complaints data 2011.

  1. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    In March 2012, Lloyds issued guidance instructing complaint handlers that the overriding principle when assessing complaints was that Lloyds’ PPI sales processes were compliant and robust unless told otherwise (the Overriding ... Some complaint
  2. New FCA data show 3.76 million complaints about financial services firms

    Press Releases Published: 19/04/2018 Last modified: 31/05/2018
    Complaints about payment protection insurance (PPI) drove a 13% increase in the number of complaints made to financial services firms in the second half of 2017, according to figures published today by the FCA.
  3. FCA calls on consumers to act now as PPI complaints deadline pressure builds

    PPI Press Releases Published: 17/06/2019 Last modified: 19/06/2019
    As new ads launch today, 90s icon Mr Motivator and personal finance expert Sarah Pennells join ‘Animatronic Arnie’ on FCA’s ‘Pressure’s on Panel’ to help galvanise consumer action The FCA releases latest figures on PPI
  4. Latest news and FAQs for CF Arch cru investors

    News stories Published: 17/12/2012 Last modified: 23/01/2017
    Investors in the CF Arch cru funds can get their adviser to review the way the investment was sold, to see if they are entitled to compensation. Separately, investors should have already received an offer under the CF Arch cru payment scheme. Find
  5. 2017 Disclosure Log

    Last modified: 07/08/2020
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2017. 
  6. Monthly PPI refunds and compensation

    Data Published: 07/05/2020 Last modified: 07/05/2020
    Monthly PPI refunds and compensation figures.
  7. HomeServe fined £30 million for widespread failings

    Press Releases Published: 13/02/2014 Last modified: 13/02/2014
    In particular, during the period January 2005 to October 2011 it mis-sold insurance policies, failed to investigate complaints adequately, its Board was insufficiently engaged with compliance matters and its senior ... from November 2008 to October 2011,
  8. The Financial Conduct Authority to gather evidence on how the PPI complaints process is working

    Press Releases Published: 30/01/2015 Last modified: 03/11/2016
    The Financial Conduct Authority to gather evidence on how the PPI complaints process is working. ... Since January 2011, firms have handled over 14m PPI consumer complaints about the sale of PPI, upholding over 70% and paying £17.3bn compensation.
  9. 2019 Disclosure Log

    Last modified: 02/10/2020
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2019. 
  10. Payment Services Regulations and Electronic Money Regulations

    Tasks for regulated firms Published: 22/10/2015 Last modified: 17/09/2019
    This page gives an overview of the Electronic Money Regulations 2011 and the Payment Services Regulations 2017, which implement the Second Electronic Money Directive and the revised Payment Services Directive, respectively.