Filter results
Category
Filter by document type
Document type
Filter by year
Sort by:

Search results

Showing 151 to 160 of 1401 search results for complaints data 2011.

  1. Aggregate complaints data to 2020 H2 [xlsx]

    Data Published: 29/04/2021
    Aggregate sector wide firm complaints data for 2020 H2. Including opened, closed, upheld, speed of closure and redress.
  2. Firm level complaints data 2022 H1 [xlsx]

    Data Published: 20/10/2022
    Firm level complaints data 2022 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.
  3. Aggregate complaints data to 2019 H1 [xlsx]

    Data Published: 17/10/2019
    Aggregate sector wide firm complaints data for 2019 H1. Including opened, closed, upheld, speed of closure and redress.
  4. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical
  5. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
    Information on why the review was conducted. 
  6. Aggregate complaints data to 2018 H2 [xlsx]

    Data Published: 18/04/2019
    Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress.
  7. [pdf]

    Documents Published: 24/09/2014 Last modified: 25/09/2014
  8. Aggregate complaints data to 2017 H2 [xlsx]

    Data Published: 19/04/2018
    Aggregate sector wide firm complaints data for 2017 H2. Including opened, closed, upheld, speed of closure and redress.
  9. Aggregate complaints data to 2018 H1 [xlsx]

    Data Published: 29/10/2018
    Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress.
  10. Adviser reporting requirements

    Tasks for regulated firms Published: 12/05/2015 Last modified: 09/02/2023
    The FCA needs information to show that you are complying with the Retail Distribution Review (RDR) rules. Learn how to stay compliant.