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Showing 1 to 10 of 238 search results for also required to publish complaints data.

  1. Firm specific complaints data

    Data Published: 28/10/2021 Last modified: 14/01/2022
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  2. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  3. General insurance value measures

    General insurers and insurance intermediaries Published: 10/11/2021 Last modified: 11/01/2022
    We've introduced new rules on reporting data on value measures in the general insurance market.
  4. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.
  5. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.
  6. Technical information on the aggregate data

    Data Published: 06/05/2016 Last modified: 28/10/2021
    We publish complaints data every six months for firm returns with a half-year period ending between 1 January and 30 June (H1) and between 1 July and 31 December (H2). This page provides more information about how the FCA collects and reports these
  7. Complaints data items: FAQs

    Registers and systems Published: 10/05/2016 Last modified: 13/05/2021
    Complaints data items: FAQs
  8. About our data

    Last modified: 14/09/2021
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.
  9. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 24/11/2021
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013.
  10. PS17/26: Information about current account services

    Policy statements Published: 25/07/2017 Last modified: 12/12/2017
    We are confirming changes to the Handbook to require providers of personal current accounts (PCAs) and business current accounts (BCAs) to publish information that will help customers to compare the service they could receive from different providers