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Showing 1 to 10 of 236 search results for also required to publish complaints data.

  1. Firm specific complaints data

    Data Published: 29/04/2021 Last modified: 07/05/2021
    The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.
  2. Technical information on the aggregate data

    Data Published: 06/05/2016 Last modified: 29/04/2021
    We publish complaints data every six months for firm returns with a half-year period ending between 1 January and 30 June (H1) and between 1 July and 31 December (H2). This page provides more information about how the FCA collects and reports these
  3. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  4. Complaints data items: FAQs

    Registers and systems Published: 10/05/2016 Last modified: 13/05/2021
    Complaints data items: FAQs
  5. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.
  6. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.
  7. About our data

    Last modified: 14/09/2021
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.
  8. FCA publishes complaints data for the second half of 2012

    Press Releases Published: 15/04/2013 Last modified: 15/04/2013
    The Financial Conduct Authority (FCA) has published the latest complaints data showing complaints to financial services firms between July and December 2012.
  9. Change to aggregate complaints data: first half (H1) of 2013

    Focus areas Published: 06/05/2016 Last modified: 13/06/2016
    The follow change was made to the aggregate complaints data from 2013 H1.
  10. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 10/04/2014
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013. ... These firms are also required to publish the data on their own