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Showing 11 to 20 of 239 search results for also required to publish complaints data.

  1. PS17/26: Information about current account services

    Policy statements Published: 25/07/2017 Last modified: 12/12/2017
    We are confirming changes to the Handbook to require providers of personal current accounts (PCAs) and business current accounts (BCAs) to publish information that will help customers to compare the service they could receive from different providers
  2. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.
  3. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.
  4. Change to aggregate complaints data: first half (H1) of 2013

    Focus areas Published: 06/05/2016 Last modified: 13/06/2016
    The follow change was made to the aggregate complaints data from 2013 H1.
  5. The Financial Conduct Authority finalises rules on complaints and call charges

    Press Releases Published: 23/07/2015 Last modified: 23/07/2015
    Consumers will also have access to more data on complaints made to financial services companies. ... Firms will be required to report all complaints to the FCA, which will publish the data and provide additional context to allow consumers to better
  6. Defined benefit pension transfers

    Tasks for regulated firms Published: 17/06/2019 Last modified: 18/10/2021
    Supervising defined benefit (DB) transfers has been a key priority for us since the pension reforms, commonly known as the ‘pension freedoms’, were introduced in 2015
  7. Privacy notice

    Last modified: 06/10/2021
    Our privacy notice explains how and why we use your personal data.
  8. Regulation round-up April 2013

    Newsletters Published: 30/04/2013 Last modified: 13/05/2013
    We have published the latest complaints data showing complaints to financial services firms between July and December 2012. ... The data is presented in two different formats; aggregate data showing the overall number of complaints made, and
  9. Consumer Investments: Strategy and Feedback Statement

    Corporate documents Published: 14/09/2021 Last modified: 14/10/2021
    The FCA sets out its view of consumer harm in this market and its 3-year strategy to address this. 
  10. Service standards 2020/21

    Data Published: 15/07/2021 Last modified: 15/07/2021
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2020/21.