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Showing 1 to 11 of 767 search results for about payment protection insurance.

  1. How to complain

    Consumers Complaints and compensation Published: 19/04/2016 Last modified: 22/08/2017
    If you are unhappy with a financial product or service, you can complain.
  2. Income and payment protection

    Consumers Published: 18/04/2016 Last modified: 21/08/2017
    Find out about income and payment protection, and how to check if one of these products is right for you.
  3. PS17/3: Payment protection insurance complaints: feedback on CP16/20 and final rules and guidance

    Policy and guidance Policy statements Published: 02/03/2017 Last modified: 09/02/2018
    This Policy Statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in Consultation Paper 15/39 and continued in Consultation Paper 16/20. 
  4. Payment protection insurance complaints deadline Progress Report

    PPI Corporate documents Published: 24/10/2018 Last modified: 24/10/2018
    This report provides an update on the progress of our consumer communications campaign and supervisory work in support of the 29 August 2019 deadline for payment protection insurance (PPI) complaints.
  5. Mortgage Payment Protection Insurance (MPPI)

    Tasks for regulated firms Published: 24/02/2016 Last modified: 24/02/2016
    Details of the agreement drawn up between us and the MPPI industry to ensure customers receive fair treatment, outlining the action firms should take and where you can find further information.
  6. Consumers

    Consumers Last modified: 16/09/2019
    Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.
  7. Monthly PPI refunds and compensation

    Data Published: 10/07/2019 Last modified: 23/08/2019
    A total of £340.4m was paid in June 2019 to customers who complained about the way they were sold payment protection insurance (PPI). This takes the amount paid since January 2011 to £36bn.
  8. About our data

    Last modified: 10/09/2019
    We publish a wide range of data. Find out about the types of data available and how often we publish them.
  9. Service standards 2018/19

    Data Published: 24/06/2019 Last modified: 24/06/2019
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2018/19.
  10. CP15/39: Rules and guidance on payment protection insurance complaints

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    In this paper, we consult on proposed new rules and guidance for payment protection insurance (PPI) complaints. Why are we issuing this consultation paper? This Consultation Paper sets out, and asks for views on, our proposals for: a new rule that would set a deadline by which consumers would need to make their PPI complaints or else lose their...