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Showing 71 to 80 of 7440 search results for We use the complaints data.

  1. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

  2. Workstreams updates

    Statements Published: 16/07/2021 Last modified: 16/07/2021
    Update on Assessing Suitability Review (ASR 2), diagnostic review of business models, review of rules extending SME access to the Financial Ombudsman and de-anchoring remedy for credit cards

  3. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  4. Privacy notice

    Last modified: 16/04/2024
    The FCA's privacy notice explains how and why it uses your personal data.

  5. FCA statement on super-complaint from Which?

    Statements Published: 23/09/2016 Last modified: 01/02/2017
    Which? submitted a super-complaint to the PSR and the FCA calling on them to ensure banks better protect customers who are tricked into transferring money to a fraudster.

  6. FCA Data Bulletin issue 5 - underlying data [xlsx]

    Data Published: 03/02/2016 Last modified: 03/02/2016
    Underlying data for retirement income market data, consumer credit authorisation data, complaints against the FCA, financial promotions, how we use attestations, and skilled person reports.

  7. Freedom of Information

    Last modified: 22/11/2022
    Find out how to make a Freedom of Information Act (FOIA) request and view information the FCA has already released under FOIA and think is of public interest.

  8. Our Annual Report and Accounts 2021/22

    Annual reports Published: 19/07/2022 Last modified: 21/10/2022
    Our Annual Report and Accounts give updates on what we have delivered and achieved in the past year.

  9. 2013 Disclosure Log

    Last modified: 22/11/2021
    The aim of the FCA's Disclosure Log is to keep information that it has released under the Freedom of Information Act and which it thinks is of wider public interest. Find the Disclosure Log for 2013. 

  10. Market Watch 72

    Newsletters Published: 11/01/2023 Last modified: 11/01/2023
    In this Market Watch, we outline our recent findings on the quality of service provided by Approved Publication Arrangements (APAs) and Approved Reporting Mechanisms (ARMs), collectively known as Data Reporting Services Providers (DRSPs), to clients
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