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Showing 51 to 60 of 378 search results for We use the complaints data to help assess how well firms.
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Proceeds of fraud - Detecting and preventing money mules
We share the key findings from our review of payment account providers’ systems and controls against money mule activity. -
Service standards 2019/20
The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20. -
Apply to become a claims management company
Find out how to apply to the FCA for authorisation if you’re a claims management company (CMC) or you provide claims management activities. -
Our Perimeter Report
Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products -
Business Plan 2024/25
Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy. -
Compensation package agreed for consumers sold card security products
We have been encouraged that, working closely with the FCA, a large number of firms have voluntarily come together to create a redress scheme that will provide a fair outcome for ... They do not need to use a claims management company to help them make a -
Apply to become a consumer credit lender or hirer
Find out how to apply to the FCA for authorisation If you want to engage in regulated activities as a lender or hirer. -
Consumer credit regulation: the journey so far
Speech by Tracey McDermott, Acting Chief Executive, FCA, delivered at the Credit Summit 2016 on 7 April 2016. This is the text of the speech as drafted, which may differ from the delivered version. -
Coronavirus linked forbearance: key findings
We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty. -
Supporting consumers through tough times – priorities for credit regulation
Speech by Brian Corr, Interim Director of Retail Lending at the FCA, delivered at Credit Summit 2022