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About our complaints data
This page provides more information about how the FCA collects and reports complaints data. -
Complaints data
The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products. -
Complaints data items: FAQs
Complaints data items: FAQs -
About our data
The FCA publishes a wide range of data. Find out about the types of data available and how often it is published. -
Aggregate complaints data: 2016 H2
This data includes all the complaints that firms report to us. -
Complaints data: January to June 2016
We publish details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. See the latest data and the most complained about firms and financial products. -
Aggregate complaints data: 2016 H1
The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time. -
Total number of complaints continues to fall
Financial services firms recorded a 2.6% reduction in new complaints between January and June 2016 compared to the previous six months, according to new complaints data published today by the Financial Conduct Authority. The total number of -
Complaints data: July to December 2015
View the data and the most complained about firms and financial products for July to December 2015. -
Banking complaints up as total complaints fall by 7%
Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014