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Showing 11 to 20 of 55 search results for We publish complaints data every six months.

  1. Aggregate complaints data: 2016 H2

    Firms Published: 05/04/2016 Last modified: 23/10/2017
    This data includes all the complaints that firms report to us.
  2. New FCA complaints data: 3.32 million complaints about financial services in the first six months of 2017

    Press Releases Published: 23/10/2017 Last modified: 23/10/2017
    The Financial Conduct Authority (FCA) has today published the data on the number of complaints reported by firms for the first half of 2017.
  3. About our data

    Last modified: 14/09/2021
    The FCA publishes a wide range of data. Find out about the types of data available and how often it is published.
  4. Complaints data items: FAQs

    Registers and systems Published: 10/05/2016 Last modified: 13/05/2021
    Complaints data items: FAQs
  5. Aggregate complaints data: 2016 H1

    Data and research Published: 06/10/2016 Last modified: 06/08/2020
    The FCA collects complaints data from firms to assess how well they are treating their customers and how firms’ performance changes over time.
  6. Financial Conduct Authority publishes first set of data under new complaints rules

    Press Releases Published: 26/04/2017 Last modified: 26/04/2017
    The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016.
  7. Aggregate complaints data: 2018 H2

    Data Published: 18/04/2019 Last modified: 18/04/2019
    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.
  8. Consumer Credit Seminar

    Speeches Published: 21/10/2014 Last modified: 21/10/2014
    Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA, at the Consumer Credit seminar at the BBA in London. This is the text of the speech as drafted, which may differ from the delivered version.
  9. Consumer investments data review 2021

    Data Published: 15/09/2021 Last modified: 15/09/2021
    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2020 and 31 March 2021.
  10. The FCA and our approach to Building Societies

    Speeches Published: 03/09/2013 Last modified: 11/09/2013
    Speech by Linda Woodall, Director of Mortgage & Consumer Lending Subdivision at the FCA, to the Building Societies Association (BSA).